Student Toolkit

Welcome to Houston Community College!

This page is a one-stop, quick guide to help you know what to expect this semester, how to prepare for success, and where to get help. Start strong with the Student Toolkit below.

What to Expect This Semester

COVID-19 Updates

We’re excited to welcome students back this Fall, and everyone’s wellbeing remains our top priority. An overview of the current COVID-19 protocols is below. We will continue to monitor the situation closely and share any updates. Remember to continue to monitor your email, HCC’s COVID-19 website (where past communications can also be accessed), and social media channels

Most in-person and hybrid/hybrid lab courses will be conducted as “Online on a Schedule” for the first 6 weeks. 

All in-person academic courses will be conducted remotely as Online on a Schedule until October 4, after which time we expect to transition back to in-person instruction. This means that on the first day of class you will login to Canvas instead of coming to campus for these courses. Workforce, Health Sciences, and ESL courses will continue as scheduled with in-person instruction starting August 23, unless stated otherwise by the course instructors.

3 W’s: washing hands often, watching social distance, and wearing masks 

When you come on campus, you will find that Houston Community College provides sanitation stations and masks. We continue to recommend that the HCC family observe the three W’s: washing hands often, watching social distance, and wearing masks. While masks are not currently mandated, nor are students, faculty and staff required to get the COVID-19 vaccine, the College does strongly recommend everyone in our community take every available precaution to keep themselves and those around them safe.

  • Everyone is asked to take the HCC Soar Safe Pledge. | We created the HCC Soar Safe Pledgefive actions (listed below) we can all take to protect ourselves and our community. 
    • Wear a mask | Wash your hands | Watch your distance | Stay home if you are sick | Get vaccinated

Screening at campus locations will be reinstituted. 

All students, employees and visitors will be required to complete HCC’s screening process before accessing HCC’s buildings. The number of screening stations at each campus will vary. Click here for information about where screening stations will be located. 

  • Starting Sunday, August 22, students will receive a daily pre-screening email to their HCC student email address. Students should complete this pre-screening any day they plan to go to campus before they arrive. If you do not see the message in your inbox, please check the “clutter” folder. For information about accessing your HCC student email, click this link.

 

Access Technology for Courses

Access Your HCC E-mail and Eagle ID & Password

Your HCC Eagle ID is your key to access your email and most of your student services.

  • Your Eagle ID is the User ID or W number you were issued upon admission.
  • Your Eagle User ID is the same as your “User ID” which is used to enroll in courses via the HCC Student System [example: W0034567]. 
  • Your Eagle ID gives you access to the Student Center, HCC Student Email, Eagle Online - Canvas, Ask Online tutoring services, and it’s your log-in for campus computers and campus printers. 

Access Your HCC Student Email 

  • Click here to log in to your HCC Student Email Account.
  • You must be registered for at least one class before your HCCS email account is created. Please note that it will take up to 24 hours from the time you register for your first class until your HCCS Email account is created.
  • Your HCCS email will be your HCC Eagle ID with the domain @student.hccs.edu [Example: W211354867@student.hccs.edu].
  • Your password will be the same as your Student Center login.

Email Password Reset 

  • Click here to reset your password. Use the "Reset My Password" link under the "Sign In" button. 

  • Call to Reset Password: 713.718.8800
    • Hours of OperationMondays – Fridays: 7:00 A.M. until 9:00 P.M. | Saturdays: 9:00 A.M. until 3:00 P.M.

 

 

Login to Eagle Online (Canvas)

HCC uses the Canvas learning management system (LMS), which we call Eagle Online. Through Eagle Online you log in to courses, communicate with instructors, and actively participate in courses.

Course information will be posted on Eagle Online by the first day of class

For courses taught online, attendance means logging into your courses using Eagle Online on a regular basis and following any established schedule your instructor puts in place for your course. Students who do not log in and actively participate before the Official Day of Record may be automatically withdrawn for non-attendance. 


HOW TO LOGIN TO CANVAS


  1. Use the following link to log in, eagleonline.hccs.edu.
  2. Your Eagle Online Canvas Username is your HCC Email (issued upon enrollment through the Student System) and the password is the same as your HCC Email password.
    • Details about accessing your HCC Student Email are above. 


CANVAS TUTORIALS 


 

 

 

Watch Course Lectures Using Cisco WebEx and Kaltura


Watch Course Lectures Using Cisco Webex


Some professors will use Cisco Webex to deliver online lectures. Your first step is to access lectures through Cisco WebEx is to log in to Canvas. 


Watch Course Lectures Using Kaltura


Professors who use the Kaltura Live Classroom will invite you via your HCC student email to the meeting in Canvas. To join the meeting, click on the Media Gallery link (on the Canvas Navigation Bar), then click the Join Meeting button at the scheduled meeting time.

 

Free and Low-Cost Computers, Software and Wifi

Please click here to learn about HCC's technology resources

  • Technology loaner program
  • Free and reduced costs computers and wifi
  • Free software (Microsoft, Adobe and more) for students
  • Technology and Password Support Hotline
  • Silver Eagle Technology program (for students age 55)

 

 

Get Technology and Password Support for Course Technology


Reset Canvas Password  + Help With HCC Email and Other Technology for Courses


The Information Technology Service Desk assists faculty and students with technical issues related to HCC’s passwords, technology, email, and support hardware and software.

  • Contact Info: 713.718.8800
  • Hours of Operation: Mondays – Fridays: 7:00 A.M. until 9:00 P.M. | Saturdays: 9:00 A.M. until 3:00 P.M.
  • Emailit.support@hccs.edu 
  • Student Support Request Formhttps://www.hccs.edu/snow


 Canvas Technical Support


The Canvas Technical Support team assists faculty and students with technical issues related to the Canvas learning management system and courses being offered through Canvas.

  • Contact Info: 713.718.5275 Option 3
  • Hours of OperationMondays – Fridays: 8:00 A.M. until 11:00 P.M. | Saturdays: 9:00 A.M. until 11:00 P.M. | Sundays: 1:00 P.M. until 9:00 P.M.
  • Service Request Form: https://online-03.hccs.edu/eo2help/


Instructional Services Call Center


The Instructional Services Support Center assists faculty and students with general information about courses, instructional support services, and basic assistance with our learning management system, Canvas.

  • Contact Info: 713.718.5295
  • Hours of Operation:  Mondays – Fridays: 8:00 A.M. until 9:00 P.M. | Saturdays 9:00 A.M. until 11:00 A.M.
  • Videoconferencing: Available on request via Teams and WebEx

 

 

Academic Support to Succeed

Accommodations/Ability Services

HCC is committed to creating an accessible learning community where individuals with disabilities have an equal opportunity to pursue their educational goals, limited only by their abilities, not their disabilities. Ability Services strives to empower students, foster independence, and promote the achievement of the student’s career and educational goals.

Due to the high demand for services and the nature of certain disabilities, it is recommended that students meet with an ADA Counselor prior to the beginning of each semester. For more information about ability services please read an overview of the process below and click here to visit the Ability Services website.


Accommodation Process Overview


  • Step 1 |  Any student with a documented disability (e.g. physical, learning, psychiatric, vision, hearing, pregnancy, etc.) who needs to arrange reasonable accommodations must contact the Ability Services office. Professors are authorized to provide only the accommodations presented in the accommodation letter.

  • Step 2 | Students are strongly encouraged to contact the Ability Support Services office before the start of each semester to request accommodations (60 days, if possible) to allow sufficient time to meet with an ADA Counselor and for accommodations to be arranged. Once accommodations are approved, the Ability Services office will email a PDF copy of the student’s accommodation letter to the student.  Ability Support

  • Step 3 | It is the student’s responsibility to email (via HCC email) the accommodation letter to all of his/her HCC Online instructor(s) on the first day of class every semester if the student needs accommodations for the entire class session. Please do not use your personal email.

  • Step 4 | Any student with a documented disability (e.g. physical, learning, psychiatric, vision, hearing, pregnancy, etc.) who needs to arrange reasonable accommodations must contact the Ability Services office. Professors are authorized to provide only the accommodations presented in the accommodation letter.

  • Step 5 | Students are strongly encouraged to contact the Ability Support Services office before the start of each semester to request accommodations (60 days, if possible) to allow sufficient time to meet with an ADA Counselor and for accommodations to be arranged. Once accommodations are approved, the Ability Services office will email a PDF copy of the student’s accommodation letter to the student.  Ability Support

  • Step 6 | It is the student’s responsibility to email (via HCC email) the accommodation letter to all of his/her HCC Online instructor(s) on the first day of class every semester if the student needs accommodations for the entire class session. Please do not use your personal email.

 

Attendance & Course Participation Requirements

All students are expected to attend classes regularly.

For courses taught online, attendance means logging into your courses using Eagle Online on a regular basis and following any established schedule your instructor puts in place for your course.

Students who do not log in and actively participate before the Official Day of Record may be automatically withdrawn for non-attendance. All of the official Dates of records are available on Academic Calendar. An automatic withdrawal from a course does not erase the course from your record or excuse you from paying for the courses. Your instructor will define what "active participation" is for your course.

 

Books and Course Material


HCC Bookstores


Textbooks and other materials are available for online purchase with home delivery or in-store pickup through the HCC Bookstore: www.hccs.bncollege.com

  • Physical locations will be open for limited hours and days.
  • The HCC Bookstore is offering free ground shipping for orders over $75. 
  • Use the course and section # information from your course schedule to search for books available for purchase or rental.
    • It's highly recommended that you wait until the first day of class so that your professor can share all options for course materials. 


Use Financial Aid or Online Bookstore Vouchers to Cover Costs for Books


Click here to learn your options to purchase books and course materials with financial aid and vouchers from Veteran Affairs, Texas Workforce, and Baker Ripley. 


Textbook Savings Program



Pay Lowest Cost for Books 

There are multiple ways to save on textbooks as well. You can search for courses with Textbook Savings when registering for courses in the Student Center powered by PeopleSoft. When performing a course search, use the “Course Attribute” filter to select “Textbook Savings.” Look for the orange marker next to your course.

  • “Z” means Zero Cost Books.
  • “L” means Low-Cost Books (less than $40 for all required instructional materials).
  • And “S” means that these courses will charge you for textbooks upon registration as a course fee. Course fees can range in price (from $50 - $80), but it is the lowest available price for the course materials.


Associate Degree Options with Zero Costs for Text Books 

HCC’s Z-Degree Program is a complete degree pathway where you can earn an Associate’s Degree with zero costs for textbooks. All courses participating in this program require only Open Access (OA) and Open Educational Resources (OER). In Zero Cost Books courses, you will have access to the class materials online, on the first day of class, without having to purchase textbooks. This will help you save money each semester.

Currently, HCC offers full Z-Degree pathways in the following areas at the following campuses:

  • Associate in Arts in Business at Central, Northline, and online.
  • Associate in Arts in Multidisciplinary Studies at Central and online.
  • Associate in Science at Central and online.
  • Core Curriculum certificate at Alief-Hayes, Central, Eastside, Spring Branch, Stafford, West Loop, and online.

For more information about textbook savings, please visit: https://www.hccs.edu/zdegree

 

 

Library

As a student, you have access to a host of information resources through the HCC Libraries system.

  • Contact
    • Visit the Library Online for all your research and learning needs.
    • Librarians are available online providing live assistance to help you find books, articles, and learning materials in Ask a Librarian.

  • Resources
    • Visit the HCC Library website for resources on avoiding plagarism
    • Visit the HCC Library website for resources on style guides and citations.
    • Special services provided by the library system include photocopying facilities; specialized equipment for disabled students; group and personalized instruction in-library use, including a self-instructional media program to orient students to the use of the HCCS libraries; a “term paper” workshop; and online bibliographic search services.

 

Tutoring

Did you know that HCC has free tutoring for students

  • Option 1: For virtual and limited in-person tutoring, please www.hccs.edu/tutoring for more information.

  • Option 2: If you would like to submit a paper or assignment for feedback, please upload documents using following link: Upswing (hccs.upswing.io). All document submissions will be returned, generally within 18-24 hours. Please take ten minutes to watch the how-to video at the bottom of the Upswing log-in page.

 

Testing Online Requirements

HCC instructors may require online proctored (administered) exams. Your professor will communicate test requirements, schedule, and other important information on the course syllabus and/or Eagle Online (Canvas). To prevent academic dishonesty, students may be required to have a computer with a built-in camera and microphone, or a webcam connected to their computer. Additionally, speakers and/or headphones and a tool called Lockdown Browser may be required.

 

Student Support Services

Virtual Lobby | Enrollment, Advising, Financial Aid, and Payment Support

Through the Virtual Lobby, you can get help with enrollment, advising, financial aid, and payment arrangements. Visit www.hccs.edu/virtuallobby.  

 

Emergency Help

 Students facing financial emergencies are encouraged to:

  • Visit hccs.edu/emergencyhelp to apply for emergency aid you may be eligible to receive.
  • Visit hccs.edu/cares to learn about and access community resources for basic needs and mental health.

 

Mental Health

Having a hard time or want to reach out to talk to someone? Don’t forget you can access HCC’s Counseling Services. HCC Counselors are licensed professionals who offer free, short-term counseling to currently enrolled students. They can also point you to other free mental health resources to help you finish strong this semester. Click here to contact Counseling.

 

Student Services Contact Center

New Student Request for Information Form: New students should fill out the "New Student Request for Information Form" to learn the next steps to apply and enroll at HCC. 

Virtual Lobby for Current/Former Students: Current/former students should use the Virtual Lobby page as a one-stop resource to connect virtually and in person for help with enrollment, advising, and payment arrangements.