Support Services

HCC has virtual and in-person services to support you. Our goal is your success! Please do not hesitate to contact us. 

Get The Support You Need To Succeed!

Virtual Lobby | Enrollment, Advising, Financial Aid, and Payment Support

Through the Virtual Lobby, you can get help with enrollment, advising, financial aid, and payment arrangements. Visit  


Instructional Services Support Center

The Instructional Services Support Center assists faculty and students with general information about courses, instructional support services, and basic assistance with our learning management system, Canvas.

  • Contact Info: 713.718.5295
  • Hours of Operation:  Mondays – Fridays: 8:00 A.M. until 9:00 P.M. | Saturdays 9:00 A.M. until 11:00 A.M.
  • Videoconferencing: Available on request via Teams and WebEx


Canvas Technical Support

The Canvas Technical Support team assists faculty and students with technical issues related to the Canvas learning management system and courses being offered through Canvas.

  • Contact Info: 713.718.5275 Option 3
  • Hours of OperationMondays – Fridays: 8:00 A.M. until 11:00 P.M. | Saturdays: 9:00 A.M. until 11:00 P.M. | Sundays: 1:00 P.M. until 9:00 P.M.
  • Service Request Form:


Information Technology Service Desk

The Information Technology Service Desk assists faculty and students with technical issues related to HCC’s login authentication, technology, email, and support hardware and software.

  • Contact Info: 713.718.8800
  • Hours of OperationMondays – Fridays: 7:00 A.M. until 9:00 P.M. | Saturdays: 9:00 A.M. until 3:00 P.M.
  • Student Support Request Form


HCC CARES | Emergency Aid + Student Basic Needs Support

Students facing financial emergencies are encouraged to:

  • Visit to apply for emergency aid you may be eligible to receive.
  • Visit to learn about and access community resources for basic needs and mental health.


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Support Services • At A Glance

AcademicsSupport ServicesStudent LifeHealth & Safety
Bookstore Advising Rec Sports Health Disclosures
Dual Credit Counseling Clubs Drug & Alcohol Prevention
Honors College Testing Requirements Egalitarian Health Insurance
Graduation Student Conduct Student Life Cares-Basic Needs Support  
Prior Learning Assessment Student Complaint Minority Male Initiative  
Service-Learning Get Help Society of Eagle Mentors  
Transfers (Fairs) Ability Services    
STEM Veterans Affairs    
Student Handbook 



Career Planning & Resources


Paying for College


International Services


Office of Institutional Equity




Student Services Contact Center

New Student Request for Information Form: New students should fill out the "New Student Request for Information Form" to learn the next steps to apply and enroll at HCC. 

Virtual Lobby for Current/Former Students: Current/former students should use the Virtual Lobby page as a one-stop resource to connect virtually and in person for help with enrollment, advising, and payment arrangements.