Connect With Support Services
Registration is open and we are here to help! Links to access support, as well as other helpful resources are listed below.
Updates & Reminders
Enrollment Updates | Summer and Fall Registration Now Open
With multiple start dates, you can join the Eagle Family at the best time for you.
Summer 2022 | Summer registration is now open.
- The Summer semester starts on May 16 and offers sessions with multiple start dates.
- The course schedule includes in-person and online courses for the following sessions: Mini 3-week (three-week courses); Summer 10-wk (10-week courses); 1st 5-wk (five-week courses); 2nd 5-wk (five-week courses); and 1st 8-wk (eight-week courses).
- Click here to view the next available start date.
Fall 2022 | Fall registration is now open.
- The Fall semester starts on August 22 and offers sessions with multiple start dates.
- The course schedule includes in-person and online courses for the following sessions: Regular 16-WK (16-week courses); 2nd Start (12-week courses); 1st 8-WK (eight-week courses); 2nd 8-WK (eight-week courses); and 2nd, 3rd, 4th and 5th 4-WK (4-week courses).
- Click here to view the next available start date.
Enrollment Updates
Missed the latest enrollment update? Click here to view the latest enrollment updates.
Open House May 14 - Enrollment Support and Chance to Win a $500 Scholarship
Open House - Personalized Support and Chance to Win a $500 Scholarship
Registration is open for Summer and Fall and the Open Houses are a great opportunity to get personalized enrollment support. Houston Community College can help you take the next step at one of its open house events happening at multiple campus locations on Saturday, May 14 from 9 am – 1 pm.
During Open House, you will be entered for a chance to win $500 scholarships and giveaways and get the opportunity to connect directly with your support team about:
- Program selection
- Enrollment steps
- Financial aid and options to cover costs
- Student Life and Athletics
- Student Support Services
CLICK HERE TO LEARN MORE AND REGISTER
ON-CAMPUS | Support Services
In-person Support Options
Schedule By Department
Academic Advising | Enrollment | Career Services | Counseling | Testing
The following departments will be available to support you based on the hours below: Enrollment, Academic Advising, Counseling, Career Services, and Testing.
- Monday, Tuesday & Friday | 8:00 a.m. - 5:00 p.m.
- Wednesday & Thursday | 8:00 a.m. – 6 p.m.
- Select campuses will offer extended support hours on Wednesday and Thursday: Alief, Central, Coleman, Northline, Eastside, Katy, Stafford, and West Loop.
- Select campuses will offer extended support hours on Wednesday and Thursday: Alief, Central, Coleman, Northline, Eastside, Katy, Stafford, and West Loop.
- Click here to view the Locations page for more details about the campus.
Additional Support Services
Please use the links below to view the in-person schedule for additional support services.
- Bookstore
- Financial Aid
- International Students
- Library
- Payment (Cashier/Bursar/Business)
- Tutoring
- Veteran & Military Affiliated Students Success (VMASS)
VIRTUAL | Support Services
Zoom Login Requirement
To serve you better and have a record of support services provided to students, everyone is required to be logged in to their Zoom account before they can join a Zoom Lobby/Room. No appointment or camera is required for you to receive live Zoom support.
2 Steps to Join Zoom Lobby/Room
- Click on one of the Zoom Lobby/Room links to connect with support.
- Sign into Zoom Account.
- If you do have a Zoom account, please sign in to join the Zoom Lobby/Room.
- Student not logged into Zoom will see the following message: This meeting is for authorized attendees only. Click "Sign in th Join" to sign into Zoom with an email address authorized for joining this meeting.
- If you don't have a Zoom account, please select "Sign Up" to create a free Zoom account.
- If you do have a Zoom account, please sign in to join the Zoom Lobby/Room.
Enrollment and Academic Advising Support
Zoom | Connect With Locations and Departments
To serve you better and have a record of support services provided to students, everyone is required to be logged in to their Zoom account before they can join a Zoom Lobby/Room. No appointment or camera is required for you to receive live Zoom support.
Zoom Hours of Operation
Monday – Thursday | 9 am – 6:00 pm
Friday | 8 am - 5 pm
Colleges Available on Zoom
- Central College
- Coleman College
- Northeast College
- Northwest College
- Online College: *Please note that the Online College Zoom only offers Academic Advising services. For enrollment support, please select any of the other college Zoom links.
- Southeast College
- Southwest College
Student Support Departments on Zoom
Hours may vary for departments below with asterisks (**). Visit link for details.
- Adult Education (GED English & Spanish, ESL, Career4U Academy)**
- Continuing Education Intensive English**
- Financial Aid
- International Student Services
- Veterans and Military Affiliated Student Services (VMASS)
Phone | Student Services Contact (Call) Center
The Student Services Contact Center assists students with general information about the college, assistance with the enrollment/onboarding process, and troubleshooting student course registration issues within the Student Center. Please note, we may be experiencing unusually high call volumes, so if you are unable to reach us by phone, please consider the multiple other ways to connect with support.
Contact Center Hours of Operation
Monday - Thursday | 8 am – 6 pm
Friday | 8 am – 5 pm
Contact
- Telephone: 713.718.2000 Option 1
- Swoop Chatbot: (located on each HCC webpage)
Received a call from HCC about Financial Aid and Enrollment?
Click here to learn about our outbound calls to help support students.
Financial Aid, Payment, and Billing Support
Zoom Lobby for Financial Aid and Cashier/Bursar
For questions about financial aid, payment/payment plans, and billing, you can connect with representatives in the Zoom Lobby for Financial Aid and Cashier/Bursar.
Click here to connect with financial aid and cashiers on Zoom.
- To serve you better and have a record of support services provided to students, everyone is required to be logged in to their Zoom account before they can join a Zoom Lobby/Room. No appointment or camera is required for you to receive live Zoom support.
- Zoom Hours
- Monday - Thursday: 8 am - 6 pm
- Friday: 8 am - 5 pm
More Options to Connect With Cashiers/Bursars
Click here for options to connect with the Cashiers/Bursars Office.
More Options to Connect With Financial Aid
Additional Support Options
- Phone: Contact Financial Aid by phone at 713-718-2000 option 2. Please note, that we may be experiencing unusually high call volumes, so if you are unable to reach us by phone, please consider the multiple other ways to connect with support.
- View All the Ways to Connect with Financial Aid: Click here to view other ways to connect with financial aid.
Received a call from HCC about Financial Aid and Enrollment?
Click here to learn about our outbound calls to help support students.
Testing
- If you need help with course placement or "Texas Success Initiative College Readiness Requirements" Checklist on your pre-enrollment To-do List, please contact the Enrollment or Advising department using the Zoom links in the "Enrollment and Academic Advising" section above.
- If you need assistance with scheduling a test you have been authorized to take or have questions, please click here to learn how to connect with Testing services.
- For questions about making payment for tests, please click here to contact the Bursar/Business/Cashier Office.
Password Reset & Eagle Online (Canvas) Support Call Centers
Reset Password + Help With HCC Email and Other Technology Offered to HCC Students
The Information Technology Service Desk assists faculty and students with technical issues related to HCC’s login, password reset, email, and HCC issued hardware and software.
- Contact Info: 713.718.8800
- Hours of Operation:
- Mondays – Friday: 7:00 A.M. until 9:00 P.M.
- Saturdays: 9:00 A.M. until 3:00 P.M.
- Email: it.support@hccs.edu
- Student Support Request Form: https://www.hccs.edu/snow
Eagle Online (Canvas) Technical Support
The Canvas Technical Support team assists faculty and students with technical issues related to the Canvas learning management system and courses being offered through Canvas.
- Contact Info: 713.718.5275 Option 3
- Hours of Operation:
- Mondays – Friday: 8:00 A.M. until 11:00 P.M.
- Saturday: 9:00 A.M. until 11:00 P.M.
- Sunday: 1:00 P.M. until 9:00 P.M.
- Service Request Form: https://online-03.hccs.edu/eo2help/
- Canvas Guides and Tutorials: Click here to view Student Toolkit
Instructional Services Call Center
The Instructional Services Support Center assists faculty and students with general information about courses, instructional support services, and basic assistance with our learning management system, Canvas.
- Contact Info: 713.718.5295
- Hours of Operation: Mondays – Friday: 8:00 A.M. until 9:00 P.M. | Saturday 9:00 A.M. until 11:00 A.M.
- Videoconferencing: Available on request via Teams and WebEx
- Canvas Guides and Tutorials:
Academic Resources (Canvas | Technology | Library | Tutoring)
Bookstore
Click to view the Bookstore's hours of operations and resources.
Library
Click to view the Library's hours of operations and resources.
Tutoring
Click to view Tutoring's hours of operations and resources.
Student Toolkit | Eagle Online (Canvas) Tutorials, Technology Resources, and Academic Support
Click here to view Student Toolkit. The Student Toolkit is a one-stop, quick guide to help you know:
- What to expect for courses this semester.
- How to access courses on Eagle Online (Canvas).
- How to view guides and tutorials for course technology.
- How to access technology resources for students (free, loaner, and low-cost computers, software, and wifi).
- What academic support is available to help you succeed this semester.
Academic Departments on Zoom (Adult Ed, Continuing Ed & More)
Support is available through Zoom based on department's schedule below. To serve you better and have a record of support services provided to students, everyone is required to be logged in to their Zoom account before they can join a Zoom Lobby/Room. No appointment or camera is required for you to receive live Zoom support.
Adult Education | GED English & Spanish, ESL, Career4U Academy, and Literacy Services
- Click to access Zoom lobby.
- Monday - Thursday | 9:00 a.m. - 6:00 p.m.
- Friday | 10:00 a.m. - 5:00 p.m.
- Click to learn more about services, schedule, and orientation.
Bridge (Puente) Program
- Click to access Zoom lobby.
- Monday – Thursday | 9 am – 11 am and 2 pm – 4 pm
- Friday | 9 – 10:30 a
- Click to learn more about the program's resources and benefits.
Continuing Education Intensive English
- Click to access Zoom lobby.
- Monday: 9 am – 11 am and 2 pm - 3 pm
- Tuesday: 9 am – 11 am and 2 pm - 4 pm
- Wednesday: 9 am – 11 am and 2 pm - 3 pm
- Thursday: 9 am – 11 am and 2 pm - 4 pm
- Friday: 9 am – 11 am
- Click to learn more about services and support schedule.
Developmental Math Department
- Click to access Zoom lobby.
- Monday - Thursday: 9 am – 11:00 am and 2 pm - 4 pm
- Friday: 9 am – 10:30 am & 1 pm – 3 pm
- Click to learn more about the department's course offerings.
Integrated Reading & Writing (INRW)
- Click to access Zoom lobby.
- Monday: 9 am – 11 am and 2 pm - 4 pm
- Tuesday: 9 am – 11 am and 2 pm - 3 pm
- Wednesday: 9 am – 11 am and 2 pm - 4 pm
- Thursday: 9 am – 11 am and 2 pm - 3 pm
- Friday: 9 am – 11 am and 1 pm - 3 pm
- Click to learn more about the department's course offerings.