Connect With Support Services

Registration is open and we are here to help! Links to access support, hours of operation, and other helpful resources are listed below.

 

Updates & Reminders

Enrollment Updates | Fall Registration Open

With multiple start dates, you can join the Eagle Family at the best time for you. 

Fall 2022 | Fall registration is now open. 

  • The Fall semester starts on August 22 and offers sessions with multiple start dates.
  • The course schedule includes in-person and online courses for the following sessions: Regular 16-WK (16-week courses); 2nd Start (12-week courses); 1st 8-WK (eight-week courses); 2nd 8-WK (eight-week courses); and 2nd, 3rd, 4th and 5th 4-WK (4-week courses).
  • Click here to view the next available start date.

Enrollment Updates

Missed the latest enrollment update? Click here to view the latest enrollment updates.  

 

ON-CAMPUS | Support Services

In-person Support Options

Schedule By Department

 

Academic Advising | Enrollment | Career Services | Counseling | Testing

The following departments will be available to support you based on the hours below: Enrollment, Academic Advising, Counseling, Career Services, and Testing. All stores will be closed according to HCC's holiday schedule. 

Additional Support Services

Please use the links below to view the in-person schedule for additional support services. 

  

 

VIRTUAL | Support Services

How to Access Zoom Support

To serve you better and have a record of support services provided to students, everyone is required to be logged in to their Zoom account before they can join a Zoom Lobby/Room. No appointment or camera is required for you to receive live Zoom support.

2 Steps to Join Zoom Lobby/Room

  1. Click on one of the Zoom Lobby/Room links to connect with support. 

  2. Sign into Zoom Account. 
    • If you do have a Zoom account, please sign in to join the Zoom Lobby/Room. 

    • Student not logged into Zoom will see the following message: This meeting is for authorized attendees only. Click "Sign in th Join" to sign into Zoom with an email address authorized for joining this meeting. 

 

Zoom: Enrollment and Academic Advising Support

Zoom | Connect With Locations and Departments

To serve you better and have a record of support services provided to students, everyone is required to be logged in to their Zoom account before they can join a Zoom Lobby/Room. No appointment or camera is required for you to receive live Zoom support.

Zoom Hours of Operation

Monday – Thursday | 9 am – 6:00 pm & Friday | 8 am - 5 pm


Colleges Available on Zoom: Please select the link for the Zoom Lobby that supports location you take or plan to take courses. Please expect longer wait times from Aug – Sept. We will serve students in the order they login and appreciate your patience.

 

 

Zoom: Financial Aid, Payment, and Billing Support

Zoom Lobby for Financial Aid and Cashier/Bursar

For questions about financial aid, payment/payment plans, and billing, you can connect with representatives in the Zoom Lobby for Financial Aid and Cashier/Bursar. To serve you better and have a record of support services provided to students, everyone is required to be logged in to their Zoom account before they can join a Zoom Lobby/Room. No appointment or camera is required for you to receive live Zoom support.

Click here to connect with financial aid and cashiers on Zoom. 

  • Monday - Thursday: 8 am - 6 pm
  • Friday: 8 am - 5 pm

More Options to Connect

Received a call from HCC about Financial Aid and Enrollment? 

Click here to learn about our call campaigns to help support students.

 

Zoom: Student Support Departments ( Adult Ed, Continuing Ed, International & More)

Support is available through Zoom based on department's schedule below. To serve you better and have a record of support services provided to students, everyone is required to be logged in to their Zoom account before they can join a Zoom Lobby/Room. No appointment or camera is required for you to receive live Zoom support.

Adult Education | GED English & Spanish, ESL, Career4U Academy, and Literacy Services

 

Continuing Education Intensive English

International Students

 

Bridge (Puente) Program

 

Developmental Math Department

Integrated Reading & Writing (INRW) 

 

 

Testing Support

 

 

Call Centers: HCC General Info, Password Reset & Eagle Online (Canvas) Support

Student Services Contact (Call) Center

The Student Services Contact Center assists students with general information about the college, assistance with the enrollment/onboarding process, and troubleshooting student course registration issues within the Student Center. Please note, we may be experiencing unusually high call volumes, so if you are unable to reach us by phone, please consider the multiple other ways to connect with support.

  • Hours of Operation: Monday - Thursday | 8 am – 6 pm & Friday | 8 am – 5 pm
  • Contact
    • Telephone: 713.718.2000 Option 1
    • Swoop Chatbot: (located on each HCC webpage)

Reset Password  + Help With HCC Email and Other Student Technology

The Information Technology Service Desk assists faculty and students with technical issues related to HCC’s login, password reset, email, and HCC-issued hardware and software.

  • Contact Info: 713.718.8800
  • Hours of Operation: 
    • Mondays – Friday: 7:00 A.M. until 9:00 P.M.
    • Saturdays: 9:00 A.M. until 3:00 P.M.
  • Email: it.support@hccs.edu 
  • Student Support Request Form: https://www.hccs.edu/snow

 Eagle Online (Canvas) Technical Support

The Canvas Technical Support team assists faculty and students with technical issues related to the Canvas learning management system and courses being offered through Canvas.

Instructional Services Call Center

The Instructional Services Support Center assists faculty and students with general information about courses, instructional support services, and basic assistance with our learning management system, Canvas.

  • Contact Info: 713.718.5295
  • Hours of Operation:  Mondays – Friday: 8:00 A.M. until 9:00 P.M. | Saturday 9:00 A.M. until 11:00 A.M.
  • Videoconferencing: Available on request via Teams and WebEx
  • Canvas Guides and Tutorials: Click here to view Student Toolkit

Received a call from HCC about Financial Aid and Enrollment? 

Click here to learn about our call campaigns to help support students.

 

 

Connect with Academic Resources (Bookstore | Technology | Library | Tutoring)

Bookstore

Click to view the Bookstore's hours of operations and resources. 

Library

Click to view the Library's hours of operations and resources. 

Tutoring

Click to view Tutoring's hours of operations and resources. 

Student Toolkit | Eagle Online (Canvas) Tutorials, Technology Resources, and Academic Support

Click here to view Student Toolkit. The Student Toolkit is a one-stop, quick guide to help you know:

  • What to expect for courses this semester.
  • How to access courses on Eagle Online (Canvas). 
  • How to view guides and tutorials for course technology.
  • How to access technology resources for students (free, loaner, and low-cost computers, software, and wifi). 
  • What academic support is available to help you succeed this semester.