Connect With Support Services

Registration is now open for Fall 2021 and we are here to help! Links to access support, as well as other helpful resources, are listed below.

Updates & Reminders

Fall COVID-19 Updates | Courses & Safety Protocols

We are looking forward to welcoming students back to campus for in-person courses. Starting Monday, October 4, students who enrolled in lab, in-person and hybrid courses will return to campus for face-to-face instruction. 

 

8-week & 4-week Courses Available for Fall

Later Start Courses |  With multiple start dates, you can join the Eagle Family at the best time for you. 

 

VIRTUAL | Support Services

Enrollment and Academic Advising

Connect With Locations Available on Zoom 

No appointment or camera is required for Zoom support. Please click on college Zoom lobby links below to conect with with enrollment and academic advising representatives from Monday – Friday from 8:00 am – 5:00 pm. 

Connect With Locations Not Available on Zoom

Please use contact information below to conect with with enrollment and academic advising representatives from Monday – Friday from 8:00 am – 5:00 pm.

Student Services Contact (Call) Center

The Student Services Contact Center assists students with general information about the college, assistance with the enrollment/onboarding process, and troubleshooting student course registration issues within the Student Center powered by PeopleSoft. Please use contact information below to conect with with  representatives from Monday -Thursday from 8:00 am – 6:00 pm. and Friday from 8:00 am – 5:00 pm.


Contact:

  • Telephone: 713.718.2000 Option 1
  • Swoop Chatbot: (located on each HCC webpage)


* Please note, we may be experiencing unusually high call volumes, so if you are unable to reach us by phone, please consider the multiple other ways to connect with support. 

Received a call from HCC about Financial Aid and Enrollment? 

HCC Financial Aid and Student Services Partner With Trellis Company 

Trellis Company is a trusted partner, affiliated with the U.S. Department of Education, who has partnered with HCC to improve message flow to students. Financial Aid and Student Services work closely with Trellis to create content for text messages, phone calls, and print mail for students regarding important information related to their student accounts.

Trellis operates as a catalyst to get important messages to students about enrollment, financial aid, programs, resources, and associated deadlines. All messaging from Trellis Company is approved by HCC Financial Aid and Student Services Departments before distribution. Students who provide information to Trellis can rest assured that their information is secure and reported to the proper HCC staff members if further action is needed.

Questions regarding the trusted partnership between HCC and Trellis Company can be answered by contacting Financial Aid or Student Services.

 

Financial Aid and Payment Plans

Financial Aid | Monday – Friday from 8:00 am – 5:00 pm

Payment Plans | Monday – Friday from 8:00 am – 5:00 pm

Received a call from HCC about Financial Aid and Enrollment? 
HCC Financial Aid and Student Services Partner With Trellis Company 

Trellis Company is a trusted partner, affiliated with the U.S. Department of Education, who has partnered with HCC to improve message flow to students. Financial Aid and Student Services work closely with Trellis to create content for text messages, phone calls, and print mail for students regarding important information related to their student accounts.

Trellis operates as a catalyst to get important messages to students about enrollment, financial aid, programs, resources, and associated deadlines. All messaging from Trellis Company is approved by HCC Financial Aid and Student Services Departments before distribution. Students who provide information to Trellis can rest assured that their information is secure and reported to the proper HCC staff members if further action is needed.

Questions regarding the trusted partnership between HCC and Trellis Company can be answered by contacting Financial Aid or Student Services.

 

Testing

 

 

More Zoom Lobbies (Adult Ed | Continuing Ed | International | Veterans)

Please click the Zoom lobby link to connect with the departments below. No appointment or camera is required for Zoom support. 

Adult Education | GED English & Spanish, HSE, ESL, Career4U Academy, and Literacy Services

Continuing Education Intensive English

International Student Services

Veterans and Military Affiliated Student Services (VMASS)

 

Technology Support Call Centers

Reset Password  + Help With HCC Email and Other Technology Offered to HCC Students

The Information Technology Service Desk assists faculty and students with technical issues related to HCC’s login authentication, email, and HCC issued hardware and software.

  • Contact Info: 713.718.8800
  • Hours of Operation: Mondays – Fridays: 7:00 A.M. until 9:00 P.M. | Saturdays: 9:00 A.M. until 3:00 P.M.
  • Email: it.support@hccs.edu 
  • Student Support Request Form: https://www.hccs.edu/snow

 Eagle Online (Canvas) Technical Support

The Canvas Technical Support team assists faculty and students with technical issues related to the Canvas learning management system and courses being offered through Canvas.

  • Contact Info: 713.718.5275 Option 3
  • Hours of Operation: Mondays – Fridays: 8:00 A.M. until 11:00 P.M. | Saturdays: 9:00 A.M. until 11:00 P.M. | Sundays: 1:00 P.M. until 9:00 P.M.
  • Service Request Form: https://online-03.hccs.edu/eo2help/

Instructional Services Call Center

The Instructional Services Support Center assists faculty and students with general information about courses, instructional support services, and basic assistance with our learning management system, Canvas.

  • Contact Info: 713.718.5295
  • Hours of Operation:  Mondays – Fridays: 8:00 A.M. until 9:00 P.M. | Saturdays 9:00 A.M. until 11:00 A.M.
  • Videoconferencing: Available on request via Teams and WebEx

 

Academic Support (Canvas | Technology | Library | Tutoring)

Student Toolkit | Access Eagle Online (Canvas), Technology Resources, and Academic Support

Click to view Student Toolkit. The Student Toolkit is a one-stop, quick guide to help you know:

  • What to expect for courses this semester.
  • How to access courses on Eagle Online (Canvas). 
  • How to view guides and tutorials for course technology.
  • How to access technology resources for students (free, loaner, and low-cost computers, software, and wifi). 
  • What academic support is available to help you succeed this semester. 

Library

Click to view the Library's virtual hours, resources, and in-person locations. 

Tutoring

Click to view Tutoring's virtual support and in-person locations.


 

ON-CAMPUS | Support Services

Hours and Locations

On-campus support services (advising, counseling, cashiers (payment plans), enrollment, financial aid, testing, tutoring, library services, etc.) will be limited and will vary by campus depending on available resources.

Specific information about hours of operation and services available at each campus can be accessed on the HCC Locations page. Remember schedules can and do change, so check the Locations webpage frequently. ​​Click here to visit the Locations page for details.