Connect With Support Services

Registration is open and we are here to help! Links to access virtual and in-person support, as well as other helpful resources, are listed below.

Updates & Reminders

COVID-19 Updates | Safety Protocols

Please be assured you that when you visit a campus, Houston Community College is following safety guidelines, CDC recommended protocols, and much more. Now, it is up to everyone to take HCC Soar Safe Pledge, which includes a shared commitment to do the following:
  • Wash our hands
  • Wear a mask (not mandatory but recommended), and
  • Stay home if we are feeling sick.

Visit the COVID-19 Student Resource webpage that posts the latest updates from HCC. COVID-19 email updates sent to all students are also posted on this page for you to access.

 

Enrollment Updates | Spring 2022 Registration is Now Open

Registration for Spring 2022 is Now Open

With multiple start dates, you can join the Eagle Family at the best time for you. Click here to view the next available start date.

  • The Spring semester starts January 18 and offers in-person and online courses with multiple start date options: Winter mini (4 weeks); regular start (16 weeks), second start (12 weeks); 8 weeks and 4 weeks.

Use This Virtual Lobby Page to Connect With Enrollment Department

Links to access help to apply, enroll and cover costs are avaible below on this Virtual Lobby page. 

 

Enrollment Updates

Click here to view latest enrollment updates.  

 

VIRTUAL | Support Services

Enrollment and Academic Advising Support

Zoom | Connect With Locations and Departments

Enrollment and Academic Advising support is available through Zoom Monday – Friday from 8:00 am – 5:00 pm. To serve you better and have a record of support services provided to students, everyone is required to be logged in to their Zoom account before they can join a Zoom Lobby/Room. No appointment or camera is required for you to receive live Zoom support.

2 Steps to Join Zoom Lobby/Room

  1. Click on one of the Zoom Lobby/Room links below to connect with enrollment and academic advising representatives from Monday – Friday from 8:00 am – 5:00 pm.
  2. Sign into Zoom Account. 
    • Student not logged into Zoom will see the following message: This meeting is for authorized attendees only. Click "Sign in th Join" to sign into Zoom with an email address authorized for joining this meeting. 
      • If you don't have a Zoom account, please select "Sign Up" in bottom right corner to create a free account. 
      • If you do have a Zoom account, please sign in to join the Zoom Lobby/Room. 

Campus Locations on Zoom

Central College

Northeast College

Northwest College

Online College

Southeast College

Southwest College


Student Support Departments on Zoom

International Student Services

Veterans and Military Affiliated Student Services (VMASS)

Virtually (Not on Zoom) | Connect With Locations 

Please use contact information below to connect with enrollment and academic advising representatives from Monday – Friday from 8:00 am – 5:00 pm.

Phone | Student Services Contact (Call) Center

The Student Services Contact Center assists students with general information about the college, assistance with the enrollment/onboarding process, and troubleshooting student course registration issues within the Student Center. Please use contact information below to conect with with  representatives from Monday -Thursday from 8:00 am – 6:00 pm. and Friday from 8:00 am – 5:00 pm.


Contact:

  • Telephone: 713.718.2000 Option 1
  • Swoop Chatbot: (located on each HCC webpage)


* Please note, we may be experiencing unusually high call volumes, so if you are unable to reach us by phone, please consider the multiple other ways to connect with support. 

Received a call from HCC about Financial Aid and Enrollment? 

Click here to learn about our outbound calls to help support students. 

 

Financial Aid and Payment Plans

Financial Aid | Monday – Friday from 8:00 am – 5:00 pm

Zoom Support

Financial Aid support is available through Zoom Monday – Friday from 8:00 am – 5:00 pm. To serve you better and have a record of support services provided to students, everyone is required to be logged in to their Zoom account before they can join a Zoom Lobby/Room. No appointment or camera is required for you to receive live Zoom support.

2 Steps to Join Zoom Lobby/Room

  1. Click here to connect with a Financial Aid representative via the Zoom Lobby.
  2. Sign into Zoom Account. 
    • Student not logged into Zoom will see the following message: This meeting is for authorized attendees only. Click "Sign in th Join" to sign into Zoom with an email address authorized for joining this meeting. 
      • If you don't have a Zoom account, please select "Sign Up" in bottom right corner to create a free account. 
      • If you do have a Zoom account, please sign in to join the Zoom Lobby/Room. 


Phone Support

Contact Financial Aid by phone at 713-718-2000 option 2. 

  • Please note, we may be experiencing unusually high call volumes, so if you are unable to reach us by phone, please consider the multiple other ways to connect with support. 

 
View All the Ways to Connect with Financial Aid

Click here to learn about our outbound calls to help support students.

 

Payment Plans | Monday – Friday from 8:00 am – 5:00 pm

Click to connect with Cashiers/Bursars Office. 

Received a call from HCC about Financial Aid and Enrollment? 

Click here to verify if the call you received about enrollment, financial aid or payment support is from HCC. 

 

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Technology Support Call Centers

Reset Password  + Help With HCC Email and Other Technology Offered to HCC Students

The Information Technology Service Desk assists faculty and students with technical issues related to HCC’s login authentication, email, and HCC issued hardware and software.

  • Contact Info: 713.718.8800
  • Hours of Operation: 
    • Mondays – Fridays: 7:00 A.M. until 9:00 P.M.
    • Saturdays: 9:00 A.M. until 3:00 P.M.
  • Email: it.support@hccs.edu 
  • Student Support Request Form: https://www.hccs.edu/snow

 Eagle Online (Canvas) Technical Support

The Canvas Technical Support team assists faculty and students with technical issues related to the Canvas learning management system and courses being offered through Canvas.

  • Contact Info: 713.718.5275 Option 3
  • Hours of Operation: 
    • Mondays – Fridays: 8:00 A.M. until 11:00 P.M.
    • Saturdays: 9:00 A.M. until 11:00 P.M.
    • Sundays: 1:00 P.M. until 9:00 P.M.
  • Service Request Form: https://online-03.hccs.edu/eo2help/

Instructional Services Call Center

The Instructional Services Support Center assists faculty and students with general information about courses, instructional support services, and basic assistance with our learning management system, Canvas.

  • Contact Info: 713.718.5295
  • Hours of Operation:  Mondays – Fridays: 8:00 A.M. until 9:00 P.M. | Saturdays 9:00 A.M. until 11:00 A.M.
  • Videoconferencing: Available on request via Teams and WebEx

 

Academic Support (Canvas | Technology | Library | Tutoring)

Student Toolkit | Access Eagle Online (Canvas), Technology Resources, and Academic Support

Click to view Student Toolkit. The Student Toolkit is a one-stop, quick guide to help you know:

  • What to expect for courses this semester.
  • How to access courses on Eagle Online (Canvas). 
  • How to view guides and tutorials for course technology.
  • How to access technology resources for students (free, loaner, and low-cost computers, software, and wifi). 
  • What academic support is available to help you succeed this semester. 

Library

Click to view the Library's virtual hours, resources, and in-person locations. 

Tutoring

Click to view Tutoring's virtual support and in-person locations.


 

Academic Departments on Zoom

Support is available through Zoom based on department's schedule below. To serve you better and have a record of support services provided to students, everyone is required to be logged in to their Zoom account before they can join a Zoom Lobby/Room. No appointment or camera is required for you to receive live Zoom support.

2 Steps to Join Zoom Lobby/Room

  1. Click on one of the Zoom Lobby/Room links below to conect with with a department. 
  2. Sign into Zoom Account. 
    • Student not logged into Zoom will see the following message: This meeting is for authorized attendees only. Click "Sign in th Join" to sign into Zoom with an email address authorized for joining this meeting. 
      • If you don't have a Zoom account, please select "Sign Up" in bottom right corner to create a free account. 
      • If you do have a Zoom account, please sign in to join the Zoom Lobby/Room. 

 

Adult Education | GED English & Spanish, HSE, ESL, Career4U Academy, and Literacy Services

Bridge (Puente) Program

 

Continuing Education Intensive English

Developmental Math Department

Integrated Reading & Writing (INRW) 

 

 

ON-CAMPUS | Support Services

Hours and Locations

On-campus support services (advising, counseling, cashiers (payment plans), enrollment, financial aid, testing, tutoring, library services, etc.) will be limited and will vary by campus depending on available resources.

Specific information about hours of operation and services available at each campus can be accessed on the HCC Locations page. Remember schedules can and do change, so check the Locations webpage frequently. ​​Click here to visit the Locations page for details.