How to Reach Financial Aid During COVID-19 Campus Closures

We understand that the COVID-19 situation has many of our students facing challenges in employment, childcare availability and course delivery. During this time, we understand you need immediate up-to-date information regarding your financial aid eligibility. Although the Office of Financial Aid suspended all in-person service, we are pleased to report that you are still able to reach us by phone and email starting at 8:00 am on March 23, 2020.

How can students check their status and contact the Financial Aid Office?

Students can reach financial aid by phone from 8 am – 5 pm at: 713-718-2000 option 2. Please note, we may be experiencing unusually high call volumes so if you are unable to reach us by phone, please email or submit your questions using our online Financial Aid Resolution Center. We will get back to you by email as quickly as possible.

We have a team of financial aid advisors and assistants available to answer your questions in a timely manner. To ensure we adhere to identity verification requirements, we are requiring all students to communicate with the Financial Aid Office using their HCC student email accounts. Please use your student email account to email the Financial Aid Office at To access your student email, please visit: and select the email icon/tile.

Submit Questions to the Resolution Center
We also have the Financial Aid Student Resolution Center as a resource. Please use this if you have a financial aid issue that needs review and resolution. You can submit your question/issue by clicking here.

Check Your Financial Aid Status Online

To check your financial aid status and checklist items, please visit the Student Service Center at

  • Select the Checklist tile/box to view Financial Aid to-do list Items that will note what documentation or forms you need to submit.
  • Select the Financial Aid tile/box to view financial aid award amounts and statuses.

The COVID-19 situation evolves and changes rapidly, and the Financial Aid Office is committed to communicating updates as things change. You can rely on our Q&A page for the most up-to-date information regarding HCC’s Financial Aid services. Click here to view the Financial Aid COVID-19 Q&A