Technical Support

Contact Us

HCC Online

3100 Main Street, Houston, TX 77002

Support Resources

Logging Into Eagle Online (Canvas)

Your Eagle Online Canvas Username is your HCC Email (issued upon enrollment through the Student System) and the password is the same as your HCC Email password. If you have never used your HCC student email, you must claim your account here before using it. If you cannot access your email or cannot reset your password, call the HCC IT Help Desk at (713) 718-8800, option 1, for assistance.

 

Eagle Online (Canvas) Resources

HCC uses the Canvas learning management system (LMS), which we call Eagle Online. To access Eagle Online, you will need a PC (Windows 7 sp1 or better), or Mac (OS X 10.8 or better) with a broadband connection to the Internet.

Canvas Browser Requirements:

  • Canvas recommends the use of the latest version of any web browser.  It’s important to update your web browser regularly.
  • Pop-ups must be enabled. Disable your pop-up blockers.
  • Javascript must be enabled
  • Cookies must be enabled
  • Install the most commonly used internet plugins and keep them updated

Eagle Online (Canvas) Tutorials:

For information about navigating your online course and using Canvas’ tools, see the Canvas Guides and the Canvas Student Tour videos. We recommend that you complete the following

videos:

 

 

Eagle Online Technical Support

HCC Online Help Forms:

Student Help Form 

Faculty Help Form 

 

HCC Online Telephone Support:

Eagle Online Technical Support - call 713.718.5275, option 3
IT (Password reset) Customer Support - call 713.718.8800, option 1

 

HCC Online Regular Support hour:

  • Monday - Friday 8:00 A.M. - 11:00 P.M
  • Saturday 9:00 AM - 11:00 PM
  • Sunday 1:00 PM - 9:00 PM