Financial Aid COVID-19 Q&A

Financial Aid COVID-19 Q&A

We understand that the COVID-19 situation has many of our students facing challenges in employment, childcare availability and course delivery. During this time, we understand you need immediate up-to-date information regarding your financial aid eligibility. Although the Office of Financial Aid suspended all in-person service, we are pleased to report that you are still able to reach us by phone and email starting at 8:00 am on March 23, 2020.

The COVID-19 situation evolves and changes rapidly, and the Financial Aid Office is committed to communicating updates as things change. You can rely on this Q&A page for the most up-to-date information regarding HCC’s Financial Aid services.

How can students check their status and contact the Financial Aid Office?

Students can reach financial aid by phone from 8 am – 5 pm at: 713-718-2000 option 2. Please note, we may be experiencing unusually high call volumes so if you are unable to reach us by phone, please email or submit your questions using our online Financial Aid Resolution Center. We will get back to you by email as quickly as possible.


We have a team of financial aid advisors and assistants available to answer your questions in a timely manner. To ensure we adhere to identity verification requirements, we are requiring all students to communicate with the Financial Aid Office using their HCC student email accounts. Please use your student email account to email the Financial Aid Office at To access your student email, please visit: and select the email icon/tile.

Submit Questions to the Resolution Center

We also have the Financial Aid Student Resolution Center as a resource. Please use this if you have a financial aid issue that needs review and resolution. You can submit your question/issue by clicking here

Check Your Financial Aid Status Online

To check your financial aid status and checklist items, please visit the Student Service Center at

  • Select the Checklist tile/box to view Financial Aid to-do list Items that will note what documentation or forms you need to submit.
  • Select the Financial Aid tile/box to view financial aid award amounts and statuses.


How can students submit forms and required documentation?

Students are encouraged to check their financial aid to-do list items and submit requested forms or documentation through the Student Service Center. To check your Financial Aid to-do list items, visit; login; and select the Checklist tile/box to view Financial Aid to-do list Items that will note what documentation or forms you need to submit.

Most financial aid forms can be submitted online by clicking here. Please only submit forms that are on your to-do list. Any forms that require in-person submission will need to be notarized before submitting electronically. If you are unable to obtain a notarized copy, please contact the Financial Aid office by email or phone and we will make arrangements for you to get the forms and documentation to us.


Will disbursements and refunds still process?

The Financial Aid Office will continue to disburse and refund financial aid funds remotely.

Based on delayed start dates, students enrolled in Second 8 Weeks, Third 4 Weeks and Second 6 Weeks courses will have a one-week delay for disbursement and refunds.

Please know we will process funds as quickly as possible and will communicate updates. You can view the most up-to-date disbursement and refund schedule here:


Will students still be able the request help with financial emergencies through Swoop to the Rescue Emergency Fund?

Students facing financial emergencies due to COVID-19 affecting work schedules, employment or childcare are encouraged to submit Swoop to the Rescue Emergency Fund forms online at Students who are approved to receive emergency aid funds will not have to pay those funds back.

More information about the emergency fund is available at


What happens to Work-study students if the campuses are closed? Will they still receive payments?

Students in a federal or state Work-study position will no longer report to their jobs or be required to work remotely. The remaining amount of their Work-Study award for the Spring semester will be paid in two lump sum installments on April 15 and April 30.

To view total amount of your Work-Study Spring award, please visit the Student Service Center at and select the Financial Aid tile/box to view financial aid award amounts. Once you confirm your total Spring award amount, subtract that from total amount of hours/work you were paid for from January 1 through March 30 – this number will be the amount you will receive in two lump sum installments. For questions about Work-Study, please email


What happens if students withdraw from classes?

We know students are facing additional responsibilities at home and work, and a shift in how courses are accessed. Please know it’s still important for you to stay enrolled and pass courses.

At this time, federal regulations still require the Financial Aid Office to count withdrawals for Satisfactory Academic Progress (SAP) evaluation and make adjustments to financial aid awards when enrollment statuses change. More information about what happens when you withdraw from courses covered by financial aid is available by clicking here


What options do students have if they still need to purchase books or access codes?

In light of the current situation with Coronavirus and the need to maintain social distancing, we’re offering students two options to purchase and access books.

Online Bookstore Access | The HCC Bookstore’s campus locations will be operating remotely beginning March 23, 2020 and have normal hours of operation. We are pleased to report that students can access services online and the Bookstore is currently offering Free Shipping for Online Orders.

Please place your order on the website at HCC Student Financial Aid, B&N Gift Cards and Major Credit Cards are accepted forms of payment. For items in-stock, normal shipping time will be 1-2 business days after order is placed.

For students utilizing a Bookstore Voucher outside of HCC Student Financial Aid, student will need to send a direct email to notifying us of their need to use a Bookstore Voucher and we will work with them to facilitate the necessary documentation to complete an Online Order for Home Delivery. These voucher agencies include, but are not limited to, VA Chapter 31, Baker Ripley, and TX Workforce Commission.

HCC students will also have free access to Barnes & Noble's online self-tutoring and writing resources via Through June 15, students will have access to 10 free step by steps solutions and tutoring, per month, from Bartleby Learn, as well as free premium access to a 24/7 virtual writing center through Bartleby Write.

Students may email their questions using the contact form here: Bookstore representatives will be available to respond Monday through Thursday from 9 am to 5 pm and Friday from 9 am to 1 pm.

Free E-books Resource | HCC partnered with our digital course materials platform, VitalSource, and leading publishers to launch VitalSource Helps.

If you previously accessed textbooks via the library, shared a book with a classmate, or left your books on campus, visit to access free ebooks through May 25. VitalSource Helps provides access to tens of thousands of ebooks, although some content may not be available.


Will students still be able to apply for and receive the Hurricane Harvey Recovery Grant if the campuses are closed?

Students who were affected by Hurricane Harvey can still apply for and receive the Hurricane Harvey Recovery Grant. You can submit the application online at:

More information about the Hurricane Harvey Recovery Grant is available at


What if I am receiving outside scholarship funds? How do I submit my checks?

Students receiving outside scholarship funds should have their scholarship checks sent to address below.

Houston Community College
ATTN: Cashier's Office - Mail Code 1116A
3100 Main Street, Houston TX  77002

Checks will be processed once a week by the cashier's office and emailed to the HCC Scholarship Coordinator. Questions regarding outside privately funded scholarships should be emailed to