Financial Aid Contact Center

To check your financial aid status and checklist items, please visit the Student Service Center at myeagle.hccs.edu.

• Select the Checklist tile/box to view Financial Aid to-do list Items that will note what documentation or forms you need to submit.
• Select the Financial Aid tile/box to view financial aid award amounts and statuses.

ID.me Identity Verification
Houston City College (HCC) is excited to partner with ID.me to provide a fast, secure, and reliable identity verification process for our students.

ID.me is a U.S. Department of Education–approved service that offers 24/7 customer support and allows students to complete verification fully online—without staff intervention.

If you are selected for identity verification, please be prepared to submit a valid government-issued ID and any additional documentation needed to confirm your identity.

Find more information by reading the Significant Actions to Prevent Fraud through Identity Verification article by Federal Student Aid.

Students can now access all your financial aid messages through the Message Center in your Student Center. This one-stop platform will serve as a reliable source for all future communications related to your financial aid. We highly recommend that you check the Message Center regularly to stay updated on your financial aid status.

To access the Message Center, please follow these three steps:

1. Visit myeagle.hccs.edu or scan the QR code.
2. Select the “Student Sign In” Tile and log in using your HCC student login. If you need help with resetting your password, please call 713.718.8800.
3. Select the Message Center tile, to view all your financial aid-related messages and notifications

If you have questions about your SAP status, the appeal process, or how to keep your financial aid on track, join us for a virtual SAP PREP session!

During this drop-in session, our Financial Aid team will cover:

• What SAP is and why it matters
• How to understand your SAP status
• The SAP appeal process
• Important deadlines and required documents
• Tips for maintaining your financial aid eligibility
• Live Q&A to answer your questions

Session Dates

• August 6 | 1 p.m. – 4 p.m.
• August 20 | 1 p.m. – 4 p.m.

Location: Virtual (Webex)
https://hccs.webex.com/hccs/j.php?MTID=m6dcca0fc82939ed4aafc172a1ea0c5c0 

Stop by anytime during the session to get the guidance you need—no appointment required!

Financial Aid will be servicing students in-person during the following times:

Alief

• Monday & Tuesday | 8 a.m. - 7 p.m
• Wednesday & Thursday | 8 a.m. – 6 p.m.
• Friday | 8 a.m. – 5 p.m.
• Saturday | 8 a.m. - 2 p.m.

Bissonnet

• Monday, Tuesday, Thursday & Friday | 8 a.m. – 5 p.m.

Central

• Monday, Tuesday & Friday | 8 a.m. – 5 p.m.
• Wednesday & Thursday | 8 a.m. – 6 p.m.

Coleman

• Monday, Tuesday & Wednesday | 8 a.m. – 5 p.m.
• Thursday | 9 a.m. – 6 p.m.
• Friday | Closed

Eastside

• Monday, Tuesday & Friday | 8 a.m. – 5 p.m.
• Wednesday & Thursday | 8 a.m. – 6 p.m.

Katy

• Monday, Tuesday & Friday | 8 a.m. – 5 p.m.
• Wednesday & Thursday | 8 a.m. – 7 p.m.

Northeast

• Monday, Tuesday, Wednesday, Thursday & Friday | 8 a.m. – 5 p.m.

North Forest

• Monday - Friday | 8 a.m. – 5 p.m.

Northline

• Monday, Tuesday & Friday | 8 a.m. – 5 p.m.
• Wednesday & Thursday | 8 a.m. – 6 p.m.

Missouri City

• Monday - Friday | 8 a.m. – 5 p.m.

South

• Monday - Friday | 8 a.m. – 5 p.m.

Spring Branch

• Monday - Friday | 8 a.m. – 5 p.m.

West Loop

• Monday, Tuesday & Friday | 8 a.m. – 5 p.m.
• Wednesday & Thursday | 8 a.m. – 6 p.m.

Students can reach the Financial Aid Office Call Center:

• Monday—Thursday | 8 a.m. – 6 p.m.
• Friday | 8 a.m. - 5 p.m.

Students can reach financial aid by phone at: 713-718-2000 option 3.

Please note, we may be experiencing unusually high call volumes so if you are unable to reach us by phone, please view multiple ways to contact us below.

Students can connect with a Financial Aid or Cashier's Office representative via the Virtual Lobby.

Connect with a Financial Aid representative via the Virtual Lobby.

VIRTUAL LOBBY HOURS

• Monday - Thursday | 9 a.m. – 4 p.m.
• Friday | 8 a.m. – 4 p.m.

We have a team of financial aid advisors and assistants available to answer your questions in a timely manner. To ensure we adhere to identity verification requirements, we are requiring all students to communicate with the Financial Aid Office using their HCC student email accounts. 

Please use your student email account to email the Financial Aid Office at finaid.district@hccs.edu. To access your student email, please visit: myeagle.hccs.edu and select the email icon/tile.

To check your financial aid status and checklist items, please visit the Student Service Center at myeagle.hccs.edu.

• Select the Checklist tile/box to view Financial Aid to-do list Items that will note what documentation or forms you need to submit.
• Select the Financial Aid tile/box to view financial aid award amounts and statuses.