Chat Now: Support Services
Not feeling chatty?
Then email us at firstname.lastname@example.org.
The dedicated staff at HCC's Student Services Contact Center can help ease your transition into Houston Community College. You may contact a Student Information Specialist by e-mail, phone or live chat. You may also utilize our ASK HCC knowledgebase in order to answer your questions.
Our mission is to support our ever-changing technological student by providing information in an interactive modality where they may reach our Student Services Staff by phone, email, live chat and self-service. We will provide the infrastructure to ensure that our community and student body are served via our Virtual One Stop Shop.
Please do not hesitate to contact us... Our goal is your success!
Then email us at email@example.com.
|Live Chat||8:15 a.m. - 4:45 p.m. (Monday - Friday excluding holidays)|
|Ask HCC||Ask us a question 24/7 and our knowledgebase may have your answer!|
|SSCC Email||Emails sent to firstname.lastname@example.org are answered in the order received. Please allow 24-36 hours for a response between 8:00 a.m. - 5:00 p.m. during regular business hours. (Monday - Friday excluding holidays)|
|Phone||713-718-2000 Option#1 from 7:00 a.m. - 7:00 p.m. (Monday - Friday excluding holidays)|
|Academics||Support Services||Student Life||Health & Safety|
|Bookstore||Advising||Rec Sports||Health Disclosures|
|Dual Credit||Counseling||Clubs||Drug & Alcohol Prevention|
|Honors College||Testing Requirements||Health Insurance|
|Graduation||Student Conduct||Student Life|
|Prior Learning Assessment||Student Complaint||Minority Male Initiative|
|Service-Learning||Get Help||Society of Eagle Mentors|
|Transfers (Fairs)||Accessibility - Ability Services|
Ask HCC is Houston Community College's online knowledge base library of frequently asked questions and answers. Ask HCC is designed to assist you in quickly finding answers to your questions about our programs and services.
Helpful and informative videos that explain all aspects of financial aid, from basics to education tax benefits.
Search results only show available courses. To register, note your desired class numbers and visit the Applying & Paying page for further instructions. If the course you want is not appearing in search results, it may not currently be offered. Please check the Programs tab instead for degree plans and other course options.
Houston Community College's 2015-2016 approved course catalog is also available online.
Type hccs.edu/online into your browsers's address line or Search tool.
Click the "Current Students" link in the top right corner of every page.
You may need to clear your browser's cache. Doing so varies by browser, so below we've provided links with instructions for each of the major browsers.
If you're unable to access your browser settings, please contact the customer support desk at email@example.com or 713-718-8800.
For users of Internet Explorer 9, you may see layout issues with the redesigned HCC website due to the Compatibility View settings. To change your Compatibility View settings in IE9:
If you need Compatibility View settings turned on for business applications you use, please view the new site in Firefox.
For other issues with the website, please fill out the feedback form below
Send comments, questions, issues and general feedback about HCC's website using our Website Redesign feedback form.
We appreciate your input and will work to fix any issues, as well as review your suggestions and recommendations.
MyEagle is a gateway to all of the pages which are most accessed by current students.
Q: What is HCC MyEagle Mobile Web?
A: HCC MyEagle Mobile Web is a mobile website where current students, faculty and staff can access Student System, Course Catalog, Class Search, Campus Map, News, Library to Go, Calendar & Events, Learning Web, and Student Life.
Q: Who has access to the MyEagle gateway?
A: Anyone using a smartphone such as, Apple device, Android device, or desktop can access the mobile website.
Q: Do I need to download an App to access the mobile web?
A: No. There is no need to download an App to access MyEagle gateway. Click the MYEAGLE link on the hccs.edu homepage using any device and the system will automatically navigate to the mobile gateway site. You can bookmark or add this page to your favorites using your iPhone or other mobile device.
Q: Do I need a HCC PeopleSoft Student System User ID and Password to access the mobile web?
A: Yes, you need a Student System User ID and Password to access the mobile gateway; you must have a Student System User ID and Password to log on to your Student Center, Faculty Center, or staff account.
Q: What if I don’t know my password, it is my first login, I forgot my password, I forgot my User Id or need to reset my password?
A: Access to Student System Sign in may be found on the MyEagle gateway.
Q: What if I receive a message, password has expired?
A: Use the PeopleSoft Student Login link to reset your password. Access to Student System Sign in may be found on the MyEagle page or by going to hccs.edu, Information for staff, PeopleSoft Student Login.
Q: How is the HCC MyEagle site different from my PeopleSoft Student Login?
A: MyEagle is a gateway to all of the pages which current student access most often. Some access via the mobile site may be limited and is only available through Full Site log in. Students must access PeopleSoft Student Login to drop, withdraw, or swap classes. Faculty must access PeopleSoft Student Login to update attendance rosters. Staff must access Full Site to view and enter student record transactions.
Q. How can I access to the “Classic” PeopleSoft Student Login?
A: There is a tile on the MyEagle entry page that takes you directly to the PeopleSoft Student Login page.
Q: I have a smartphone or mobile device, so why can’t I access the mobile gateway home page?
A: There can be several things interfering with your ability to access the mobile web home page:
Q: What should I do if I need help?
A: Contact HCC Customer Support at 713.718.8800 to report your issue and have a work order created. The work order will be routed based on your issue.
Q: What functionality is available to students on the mobile gateway?
A: Students can:
Q: Can I add, drop, swap or make payment using the mobile gateway?
A: You can add classes and make payments on the mobile gateway, but you cannot drop or swap classes. Access the PeopleSoft Student Login Full Site under the Public Links section of the menu to drop or swap classes.
Q: What features are available to faculty using the mobile gateway?
A: The following Faculty Center features are available:
Q: Can I drop students, enter grades, and access the attendance roster using the mobile gateway?
A: You can enter grades, but you cannot drop students or enter attendance through the mobile site. Access the Full Site under the Public Links section of the menu to drop students or access attendance rosters.
Q: How do I enter grades using the mobile site?
A: To enter grades, tap Grade Roster under the My Links section of the menu. Tap the appropriate class section to enter grades for all students on a roster.
Q: How do I change a grade that has already been approved using the mobile site?
A: To change or correct a grade that has already been approved, first change the Approval Status from Approved to Not Reviewed, and then tap Submit at the bottom of the page to update the roster status. Make the appropriate correction, and then change the Approval Status back to Approved and tap Submit to update the status.
Q: How do I Post grades using the mobile site?
A: You can Post grades using the mobile gateway. The Registrar office runs a batch process several times a day to post grade rosters that are in Approved status.