HCC social media best Practices blogging and social media postings are becoming a more common way to communicate and tools for self-expression. These best practices will help you when participating in social media in particular – blogs, blogging and on social media sites like Twitter and Facebook. Use a disclaimer. If you publish a blog, post a comment, or share an image and it has something to do with the work you do at HCC. Whether you publish a blog post/social media entry or participate in someone else's, make it clear that what you say is representative of your views and opinions and not necessarily the views and opinions of HCC. At a minimum in your own blog/site, you should include the following standard legal disclaimer language: The postings on this site are my own and don't represent HCC's positions, strategies or opinions.
OR
DISCLAIMER: This is a personal Web site, produced in my own time and solely reflecting my personal opinions. Statements on this site do not represent the views or policies of my employer, past or present, or any other organization with which I may be affiliated. All content is copyrighted. Note to managers and executives This standard disclaimer does not by itself exempt Houston City College managers and executives from a special responsibility when blogging. By virtue of their position, managers and executives must consider whether personal thoughts they publish may be misunderstood as expressing Houston City College positions. A manager should assume that his or her team will read what is written. A blog/social media site is not the place to communicate Houston City College policies to employees.
Starting an Internal Blog. Before starting your own internal Houston City College blog, first get your manager's approval to do so. Follow the proper local procedures to set up your blog.
Get Approval. Do not announce company news on your blog/site. Do not cite or reference clients, partners or suppliers without their approval. When the company wishes to communicate publicly whether to the marketplace or to the public, it has well-established processes to do so. Only those officially designated by Houston City College have the authorization to speak on behalf of the company.
You must make sure you do not disclose or use Houston City College for confidential or proprietary information or that of any other person or company on any blog/site. For example, ask permission to publish someone's picture or a conversation that was meant to be private.
Clients, partners or suppliers should not be cited or obviously referenced without their approval. On your blog/micro site or any comment you may post to another blog or message board, never identify a client, partner or supplier by name without permission and never discuss confidential details of any of the above. It is acceptable to discuss general details about the kinds of projects and to use nonidentifying pseudonyms for a client (e.g., Client 123) so long as the information provided does not violate any nondisclosure agreements that may be in place with the client or make it easy for someone to identify the client. Furthermore, your blog is not the place to conduct business with a client.
Identify yourself. Name and, when relevant, your position with HCC. Identify your name and, when relevant, your role at Houston City College when you blog/post about Houston City College or HCC-related mailers. Write in first-person. You must make it clear that you are speaking for yourself and not on behalf of HCC. When posting comments on any internal Houston City College blogs/micro sites, use your company email and do not use pseudonyms or post anonymously.
Take responsibility. You are personally responsible for your posts. Blogs, wikis and other forms of online discourse are individual interactions, not corporate communications. Houston City College staff and faculty are personally responsible for their posts. Be mindful that what you write will be public for a long time.
One of HCC's core values is "trust and personal responsibility in all relationships." As a company, Houston City College trusts and expects its workforce to exercise personal responsibility whenever they blog or participate in any social media medium. This includes not violating the trust of those with whom they are engaging. Houston City College staff members should not use this medium for covert marketing or public relations purposes. When members of HCC's Communications, Marketing, Sales or other functions engaged in advocacy for the company have the authorization to participate in blogs, they must identify themselves as such.
Respect copyright laws. When writing, you should never quote more than a few sentences; linking to another's work is the best blogging practice. Do not post or conduct any activity that fails to conform to all applicable laws. For HCC's protection as well as your own, it is critical that you show proper respect for copyrighted material owned by others. This includes copyright laws for text as well as images.
Be yourself. Some bloggers work anonymously, using pseudonyms or false screen names. Houston City College discourages that in blogs, wikis or other forms of online participation that relate to HCC, our business or issues with which the college is engaged. We believe in transparency and honesty. If you are blogging about your work for HCC, we encourage you to use your real name, be clear about who you are, and identify that you work for HCC. Nothing gains you notice in the "blogosphere" more than honesty or dishonesty. If you have a vested interest in something you are discussing, be the first to point it out. But also, be smart about protecting yourself and your privacy. What you publish will be around for a long time, so consider the content carefully and be judicious in disclosing personal details.
Speak in the first person. Use your own voice; bring your own personality to the forefront and say what is on your mind. Add value. Don't just funnel raw information to a city. Add value. That could mean anything as vast as putting context around news, sharing your own opinions or different opinions. Background information you choose to share about yourself, such as information about your family or personal interests, may be useful in helping establish a relationship between you and your readers, but it is entirely your choice whether to share this information.
Blogs/micro sites hosted on HCC-owned domains should be used in a way that adds value to HCC's business. This includes: if it helps you, your coworkers, our students, or our partners to do their jobs and solve problems; if it helps to improve knowledge or skills; if it contributes directly or indirectly to the improvement of HCC's processes and policies; or if it helps to promote HCC's mission.
Follow up. If you tell readers you are going to get information or help them, make sure to follow through promptly, letting readers know when they can expect the information.
Be accurate. Respect the facts and link to the trusted sources that validate your opinions.
Know your fellow bloggers. The most successful bloggers are those who pay attention to what others are saying about the topic they want to write about and generously reference and link to them. Who's blogging on the topics that most interest you? On the Internet, a quick way to find out who's saying what is to use the search tools on Technorati, Google Blogs or Blogdigger. Drop your fellow bloggers a note to introduce yourself and your blog. There is also an informal City of Houston City College bloggers, so you can quickly find out which of your peers are part of the conversation.
Don't pick fights. When you see misrepresentations made about Houston City College in the media, by analysts or by other bloggers and/or sites, alert HCC's corporate communications, public relations and media relations representatives.
Be the first to respond to your own mistakes: If you make an error, be up front about your mistake and correct it quickly. If you choose to modify an earlier post, make it clear that you have done so. Do not delete posts.
Use your best judgment. Remember that there are always consequences to what you write. If you're about to post something that makes you uncomfortable, review the suggestions above and think about why that is. If you're still unsure, and the post is about Houston City College business, feel free to discuss your proposed post with your manager. Ultimately, however, you have sole responsibility for what you choose to post to your blog or express online. You should make sure that blogging does not interfere with your job or commitments to customers.
Be professional. Houston City College workforce members are directed that, as with all communications, statements made in the confines of private blogs or chat rooms must treat the college and its employees, students, vendors, constituents, city members and competitors with respect.
Be mindful of the world's longer memory. Everything you say is likely to be indexed and stored forever, either via search engines or through bloggers that reference your posts