Student Instructional Resources
Canvas System Requirements
HCC uses the Canvas learning management system (LMS), which we call Eagle Online. You will be able to access your online classes after their officially start date. If you register for a class on or after its start date, expect a delay of up to 24 hours before you can access your class. To access Eagle Online, you will need a PC (Windows 7 sp1 or better), or Mac (OS X 10.8 or better) with a broadband connection to the Internet.
Canvas Browser Requirements:
- Canvas recommends the use of the latest version of any web browser. It’s important to update your web browser regularly.
- Pop-ups must be enabled. Disable your pop-up blockers.
- Cookies must be enabled
- Install the most commonly used internet plugins and keep them updated
Canvas Training (Introduction & Guides)
Eagle Online (Canvas) Video Introduction:
Part One of the Canvas Training for Students follows the online training version found in Canvas. Topics covered include overview, settings, announcements, and notifications.
Part Two of the Canvas Training for Students follows the online training version found in Canvas. Topics covered include modules, discussions, assignments, and grades.
Eagle Online (Canvas) Student Guide:
For information about navigating your online course and using Canvas’ tools, see the Canvas Student Guide
Logging Into Eagle Online (Canvas)
Your Eagle Online Canvas Username is your HCC Email (issued upon enrollment through the Student System) and the password is the same as your HCC Email password. If you have never used your HCC student email, you must claim your account here before using it. If you cannot access your email or cannot reset your password, call the HCC IT Help Desk at 713.718.8800, option 1, for assistance.
Eagle Online (Canvas) Technical Support
HCC Online Help Forms:
HCC Online Telephone Support:
Eagle Online Technical Support - call 713.718.5275, option 3
IT (password reset) Customer Support - call 713.718.8800, option 1
HCC Online Regular Support Hours:
- Monday - Friday, 8 a.m. - 11 p.m.
- Saturday 9 a.m. - 11 p.m.
- Sunday 1 - 9 p.m.
As an HCC student, you have access to a host of online, information resources through the HCC Libraries system. A special website pulls together all the tools HCC Online students will need to complete research. Visit the HCC Library website for all your research needs: http://library.hccs.edu/home. Special services provided by the library system include photocopying facilities; specialized equipment for disabled students; group and personalized instruction in library use, including a self-instructional media program to orient students to the use of the HCCS libraries; a “term paper” workshop; and online bibliographic search services.
Accessing Microsoft 365 Email
HCC has migrated all students, faculty, and staff to MS365, a cloud based email service offered by Microsoft. This service includes a 50GB mailbox and 1TB of document storage – accessible anywhere and from any device. You will also be able to download Microsoft Office products to five (5) personal devices. Learn more at:
Accessing Microsoft Office 365
HCC students and faculty can access Office 365 Education, on up to 3 devices, for free. Office 365 Education includes: Word, Excel, PowerPoint, OneNote, Microsoft Teams, plus additional classroom tools. All you need is your HCC email address to get started. Follow these step-by-step instructions to access Office 365:
- Visit https://login.microsoftonline.com
- Sign in using your HCC email address and password *Note: work-study students must use their student email account to access
- In the upper right corner under "Alerts" there will be a prompt for "Microsoft Office for free," click on "Install Now"
- When you are prompted to save the installation file, select "Save"
- Select "Run", when asked if you want the program to run and when prompted to make changes to your computer, click "Yes"
- On the Office welcome screen, click "Next"
- When the Meet One Drive screen appears, click "Next"
- Now access your free One Drive account *Note: 1TB of free document storage is provided with your account
Access to Adobe Creative Cloud
Adobe is offering extended free access for students to the Creative Cloud suite of products, including Adobe Acrobat, Illustrator, Photoshop, and more as a result of COVID-19. You may download and activate these products using your HCC student account.
- Open a web browser and navigate to: https://creativecloud.adobe.com. Enter your HCC student email address and click “Continue”.
- You will be re-directed to HCC’s Login System. Enter your HCC id (username or email) and password and click “Go”.
- You will now be logged in and authorized for Adobe Creative Cloud. Click the Apps link on the top left of the screen to view all available software.
- To install a program, click the “Install” button and follow the prompts for your respective operating system. Once installed, the program will automatically be licensed for your temporary free account.
Adobe Creative Cloud Resources for Students
Student tutorials - https://helpx.adobe.com/creative-cloud/student-tutorials.html Resources to help students learn how to use Creative Cloud apps.
Virtual Creative Jams - https://www.creativejam.in/openjams Students can register for free, and in groups of 3-4 learn how to use Creative Cloud apps in a contest while getting exposure to corporate sponsors such as Disney, IBM, Nickelodeon and others. All students are encouraged to participate.
Houston Community College is committed to creating an accessible learning community where individuals with disabilities have an equal opportunity to pursue their educational goals, limited only by their abilities, not their disabilities. Ability Services strives to empower students, foster independence, and promote the achievement of the student’s career and educational goals. Due to the high demand for services and the nature of certain disabilities, it is recommended that students meet with an ADA Counselor at least 60 days prior to the beginning of each term.
Step 1. Any student with a documented disability (e.g. physical, learning, psychiatric, vision, hearing, pregnancy, etc.) who needs to arrange reasonable accommodations must contact the Ability Services office. Professors are authorized to provide only the accommodations presented in the accommodation letter.
Step 2. Students are strongly encouraged to contact the Ability Support Services office before the start of each semester to request accommodations (60 days, if possible) to allow sufficient time to meet with an ADA Counselor and for accommodations to be arranged. Once accommodations are approved, the Ability Services office will email a PDF copy of the student’s accommodation letter to the student. Ability Support
Step 3. It is the student’s responsibility to email (via HCC email) the accommodation letter to all of his/her HCC Online instructor(s) on the first day of class every semester if the student needs accommodations for the entire class session. Please do not use your personal email.
Step 4. Any student with a documented disability (e.g. physical, learning, psychiatric, vision, hearing, pregnancy, etc.) who needs to arrange reasonable accommodations must contact the Ability Services office. Professors are authorized to provide only the accommodations presented in the accommodation letter.
Step 5. Students are strongly encouraged to contact the Ability Support Services office before the start of each semester to request accommodations (60 days, if possible) to allow sufficient time to meet with an ADA Counselor and for accommodations to be arranged. Once accommodations are approved, the Ability Services office will email a PDF copy of the student’s accommodation letter to the student. Ability Support
Step 6. It is the student’s responsibility to email (via HCC email) the accommodation letter to all of his/her HCC Online instructor(s) on the first day of class every semester if the student needs accommodations for the entire class session. Please do not use your personal email.
Ability Services Counselors
Contact your campus Ability Services Counselor directly:
Alief Hayes Campus
Dr. E. J. Sit
Jette Lott & Senta Eastern
Cynthia De Los Santos
Spring Branch Campus
Dr. LaRonda Ashford
West Loop Campus
Dr. Becky Hauri