Student Instructional Resources

Canvas Resources

Canvas System Requirements

HCC uses the Canvas learning management system (LMS), which we call Eagle Online. You will be able to access your online classes after their officially start date. If you register for a class on or after its start date, expect a delay of up to 24 hours before you can access your class. To access Eagle Online, you will need a PC (Windows 7 sp1 or better), or Mac (OS X 10.8 or better) with a broadband connection to the Internet.

Canvas Browser Requirements:

  • Canvas recommends the use of the latest version of any web browser.  It’s important to update your web browser regularly.
  • Pop-ups must be enabled. Disable your pop-up blockers.
  • Javascript must be enabled
  • Cookies must be enabled
  • Install the most commonly used internet plugins and keep them updated

 

Canvas Training (Introduction & Guides)

Eagle Online (Canvas) Video Introduction:

Part One of the Canvas Training for Students follows the online training version found in Canvas. Topics covered include overview, settings, announcements, and notifications.

Part Two of the Canvas Training for Students follows the online training version found in Canvas. Topics covered include modules, discussions, assignments, and grades.

Eagle Online (Canvas) Student Guide:

For information about navigating your online course and using Canvas’ tools, see the Canvas Student Guide

 

Logging Into Eagle Online (Canvas)

Your Eagle Online Canvas Username is your HCC Email (issued upon enrollment through the Student System) and the password is the same as your HCC Email password. If you have never used your HCC student email, you must claim your account here before using it. If you cannot access your email or cannot reset your password, call the HCC IT Help Desk at 713.718.8800, option 1, for assistance.

 

Eagle Online (Canvas) Technical Support

HCC Online Help Forms:

Student Help Form 

Faculty Help Form 

 

HCC Online Telephone Support:

Eagle Online Technical Support - call 713.718.5275, option 3
IT (password reset) Customer Support - call 713.718.8800, option 1

 

 HCC Online Regular Support Hours:

  • Monday - Friday, 8 a.m. - 11 p.m.
  • Saturday 9 a.m. - 11 p.m.
  • Sunday 1 - 9 p.m.

 

Library Resources

HCC Library

As an HCC student, you have access to a host of online, information resources through the HCC Libraries system. A special website pulls together all the tools HCC Online students will need to complete research. Visit the HCC Library website for all your research needs: http://library.hccs.edu/home.  Special services provided by the library system include photocopying facilities; specialized equipment for disabled students; group and personalized instruction in library use, including a self-instructional media program to orient students to the use of the HCCS libraries; a “term paper” workshop; and online bibliographic search services.

 

Software Resources

Accessing Microsoft Office 365

HCC students and faculty can access Office 365 Education, on up to 3 devices, for free.  Office 365 Education includes: Word, Excel, PowerPoint, OneNote, Microsoft Teams, plus additional classroom tools. All you need is your HCC email address to get started.  Follow these step-by-step instructions to access Office 365:

  1. Visit https://login.microsoftonline.com
  2. Sign in using your HCC email address and password *Note: work-study students must use their student email account to access
  3. In the upper right corner under "Alerts" there will be a prompt for "Microsoft Office for free," click on "Install Now"
  4. When you are prompted to save the installation file, select "Save"
  5. Select "Run", when asked if you want the program to run and when prompted to make changes to your computer, click "Yes"
  6. On the Office welcome screen, click "Next"
  7. When the Meet One Drive screen appears, click "Next" 
  8. Now access your free One Drive account *Note: 1TB of free document storage is provided with your account

 

Access to Creative Cloud

Adobe is offering extended free access for students to the Creative Cloud suite of products, including Adobe Acrobat, Illustrator, Photoshop, and more as a result of COVID-19. You may download and activate these products using your HCC student account.

  1. Open a web browser and navigate to: https://creativecloud.adobe.com. Enter your HCC student email address and click “Continue”.
    Student Access to Creative Cloud step 1

  2. You will be re-directed to HCC’s Login System. Enter your HCC id (username or email) and password and click “Go”.
    Student Access to Creative Cloud Step 2

  3. You will now be logged in and authorized for Adobe Creative Cloud. Click the Apps link on the top left of the screen to view all available software.
    Student Access to Creative Cloud Step 3

  4. To install a program, click the “Install” button and follow the prompts for your respective operating system. Once installed, the program will automatically be licensed for your temporary free account.
    Student Access to Creative Cloud Step 4

 

Accessing Microsoft 365 Email

HCC has migrated all students, faculty, and staff to MS365, a cloud based email service offered by Microsoft.  This service includes a 50GB mailbox and 1TB of document storage – accessible anywhere and from any device.  You will also be able to download Microsoft Office products to five (5) personal devices.  Learn more at:

https://www.hccs.edu/resources-for/current-students/student-e-maileagle-id/ms365-for-student-email/

 

ADA Accommodations

Accommodations Overview

Houston Community College is committed to creating an accessible learning community where individuals with disabilities have an equal opportunity to pursue their educational goals, limited only by their abilities, not their disabilities. Ability Services strives to empower students, foster independence, and promote the achievement of the student’s career and educational goals.  Due to the high demand for services and the nature of certain disabilities, it is recommended that students meet with an ADA Counselor at least 60 days prior to the beginning of each term.  

 Visit the HCC Ability Services Website »

 

Accommodation Process

Accommodation Process

Step 1.  Any student with a documented disability (e.g. physical, learning, psychiatric, vision, hearing, pregnancy, etc.) who needs to arrange reasonable accommodations must contact the Ability Services office. Professors are authorized to provide only the accommodations presented in the accommodation letter. 

Step 2.  Students are strongly encouraged to contact the Ability Support Services office before the start of each semester to request accommodations (60 days, if possible) to allow sufficient time to meet with an ADA Counselor and for accommodations to be arranged. Once accommodations are approved, the Ability Services office will email a PDF copy of the student’s accommodation letter to the student.  Ability Support

Step 3.  It is the student’s responsibility to email (via HCC email) the accommodation letter to all of his/her HCC Online instructor(s) on the first day of class every semester if the student needs accommodations for the entire class session. Please do not use your personal email. 

Step 4.  Any student with a documented disability (e.g. physical, learning, psychiatric, vision, hearing, pregnancy, etc.) who needs to arrange reasonable accommodations must contact the Ability Services office. Professors are authorized to provide only the accommodations presented in the accommodation letter.

Step 5.  Students are strongly encouraged to contact the Ability Support Services office before the start of each semester to request accommodations (60 days, if possible) to allow sufficient time to meet with an ADA Counselor and for accommodations to be arranged. Once accommodations are approved, the Ability Services office will email a PDF copy of the student’s accommodation letter to the student.  Ability Support

Step 6.  It is the student’s responsibility to email (via HCC email) the accommodation letter to all of his/her HCC Online instructor(s) on the first day of class every semester if the student needs accommodations for the entire class session. Please do not use your personal email.

 

Ability Services Counselors

Contact your campus Ability Services Counselor directly:

Alief Hayes Campus

Dr. E. J. Sit

713-718-7053

Central Campus

Jette Lott & Senta Eastern

713-718-6164

Northline Campus

Cynthia De Los Santos

713-718-8322

Spring Branch Campus

Lisa Parkinson

713-718-5422

Katy Campus 

Dr. LaRonda Ashford

713-718-5408

Southeast Campus

Tavia James

713-718-6738

West Loop Campus

Dr. Becky Hauri

713-718-7910

Stafford Campus 

Greta Brooks

713-718-7448

Coleman Campus

Brandy Lerman

713-718-7376

VAST Program

Sue Moraska

713-718-6833

 

Instructional Support Call Center

The Instructional Support Call Center is here to help.  The student support team provides assistance with the following areas: general, technology, tutoring, ADA accommodations, and Canvas technical support.