Refunds & Credit Balance FAQs
Jun 25, 2007
Frequently Asked Questions on Refunds and Credit Balance
What is HCC Eagle Card?
HCC Eagle Card is the new way to receive student refunds from Houston Community College (HCC).
HCC has partnered with Higher One Inc. for the latter to manage and service all refunds. HCC Eagle Card is the student's key in choosing their refund options. Students may either set-up direct deposit to their existing bank account or may choose to open OneAccount with Higher One.
For more information, visit www.HCCEagleCard.com.
How will students get their HCC eagle card?
All students taking semester credit hour (SCH) classes, except those whose payment type is only credit card and those below the age of 15, will receive HCC eagle card. It will be mailed to the mailing address on file with HCC. Card mailings started in the 1st week of September 2009.
Where does a student go to check when the card was mailed and the address it was mailed to?
Go to HCCEagleCard.com and select Where's My Card?. Students will be asked to type in their last name, 9-digit HCC ID number, and their birthday (mmddyy) before they can view the status of their card.
How are refunds from HCC delivered to students?
To receive refunds, visit HCCEagleCard.com to activate refund preference. Once refund preference is selected, funds are sent from HCC to Higher One who then disburses them according to the student's selection. If students want the fastest access to their money,they can simply choose to have their refunds deposited directly to their OneAccount-an FDIC insured checking account with no monthly fees offered by Higher One.
Please Note: In order to receive a refund, it is required that students activate their refund preference at HCCEagleCard.com as soon as the card arrives in the mail.
A student is not expecting any refund. Why is it important to select a refund preference?
Although the student might not currently expect a refund from HCC, HCC may have a refund for the student in the future. After all, it may be necessary to drop a class, a class may be cancelled, or the student may simply receive a scholarship or assistance that was not anticipated. Selecting a preferred method to receive refunds from HCC ensures to always receive refunds in a timely manner.
What are the options of students for receiving their refunds?
1. Easy Refund to the OneAccount (FASTEST)
2. ACH transfer to the student's bank account (FAST)
What exactly is the OneAccount?
The OneAccount is a fully functioning FDIC insured FREE CHECKING account that allows students to access their financial aid refunds quicker and easier than ever before. The OneAccount has no minimum balance, no monthly fees, and has free internet banking features. Students may also use their HCC Eagle Card to make purchases anywhere Debit MasterCard is accepted and withdraw cash with no fees at Higher One ATMs located on or around campus.
Can the student's refund be deposited to another bank account?
Yes. Students may have their refunds deposited to their existing bank account. In order to do so, select ACH transfer (to other bank) for refund preference during the activation process and complete, print, and mail the required third party form to the designated address.
When are refunds of financial aid residual processed?
Generally, refunds of financial aid residual are processed within 14 days after the last day of 25% refund.
When a student drops or withdraws from a class, how are refunds processed if a student has a grant, loan, or scholarship that was paid directly to the institution?
Tuition and fees paid directly to the institution by a sponsor, donor, grant, loan, or scholarship shall be refunded to the source rather than directly to the student unless otherwise specified.
How are credit card payments refunded?
Credits resulting from credit card payments shall be refunded to the same credit card.
How does a student receive his/her Stafford loan proceeds?
Stafford loan proceeds are now released to the student's financial account and are processed as refunds like any other financial aid.