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Sign In Errors

 


 

Error message:  "You have entered an invalid UserID/Password. Your account will be locked after 5 failed attempts."

 

You have entered an invalid user ID / Password.

 

Troubleshooting tips & hints:

  1. Verify that you are entering your correct User ID and Password.
  2. Type your User ID into the field exactly as it is written. If you copied your User ID from another area and pasted it into the User ID field, the selection may contain additional spacing that is not recognized by the system.
  3. Type your Password into the field exactly as it is written. If you copied your Password and pasted it into the Password field, the selection may contain additional spacing that is not recognized by the system.
  4. Reset your password using the Reset Password link if you know you have attempted to sign in more than 5 times.

 

 


 

Error Message: "Your PeopleSoft connection has expired."

 

Your PeopleSoft connection has expired.

 

Troubleshooting tips & hints:

  1. Close Microsoft Internet Explorer, open a new Microsoft Internet Explorer window, and sign in to the system again. If you were logged in and your session was idle for 20 minutes, your session has expired.
  2. Close your browser if you are using Safari or Mozilla, open a Microsoft Internet Explorer window and attempt to login again. The system performs best when used with Microsoft Internet Explorer 6 or higher.
  3. Go to Internet Options > Advanced Settings to update your internet options to allow cookies. The system may not work properly if cookies are blocked.

 

 


 

Error Message: "System Downtime: We are currently performing routine maintenance on our online registration system at this time.  Please check back with us. Thank You. "

 

System Downtime

 

Troubleshooting tips & hints:

  1. Close Microsoft Internet Explorer, open a new Microsoft Internet Explorer window and sign in to the system again after maintenance is completed. The system is unavailable during routine system maintenance which is performed every Saturday evening through early Sunday morning.

 


 

Error Description (after signing in):  "Processing ..."  (process does not finish)

 

Processing....

 

 

Troubleshooting tips & hints:

  1. Clear your browser cookies & cache. Your browser cache file may be full or the cache size may be too small.
  2. Switch to a personal computer (PC). The student system performs best when used with a PC, not a MAC.


Error Description (after signing in):  After signing in and verifying your mailing address, you get redirected back to the Student System Sign In page.

 

Student Sign In Page redirect

 

 

Troubleshooting tips & hints:

  1. Contact the Help Desk at 713.718.8800 to create a work order. This is usually a data problem that must be resolved by a technician. Be sure to clearly describe the issue, give two contact numbers and let us know what time of day we should contact you.