College Office Professionals Program (COPP)
The College Office Professionals Program (COPP) is a certificate program designed to provide new secretarial and administrative support staff with knowledge and skills needed to integrate quickly into the HCC workforce. Participants receive mentoring and on-the-job training, and attend professional development courses.
WHO SHOULD ENROLL?
COPP is required for all new secretaries and administrative support staff.
Experienced staff may also enroll. COPP classes offer skill-building opportunities for both new and experienced employees.
WHAT’S IN IT FOR ME?
Learn practical strategies, guidelines and step-by-step procedures
Sharpen skills and develop your potential
Network with colleagues throughout HCC
Contribute to team success
Increase effectiveness and professional accomplishment
Improve customer satisfaction
ON-THE-JOB TRAINING & MENTORING
Training modules in the COPP Desktop Reference (hardcopy provided during the Program Overview) provide instruction in necessary tasks to complete your daily duties. Each module has a particular objective, or task to be mastered. The modules are relatively short and should not last more than 30 minutes per session.
Each COPP participant is paired with a COPP Mentor, who will conduct on-the-job training sessions, and confirm successful performance of all tasks in the modules. Mentors, who are experienced HCC office professionals, will answer questions, provide tips and share their knowledge and expertise.
Mastering the modules is a mandatory component of the College Office Professionals Program.
ON-THE-JOB TASK MODULES
Financial Procedures
Maintain Inventories
Process Budget Adjustment
Process Direct Pay Requisition
Process Mileage Reimbursement
Process Petty Cash Reimbursement
Process Travel Reimbursement
Human Resources Procedures
Reporting Time for Non-Exempt Employees
Process Application for Leave
Process Part-Time Hires
General Office Procedures
Coordinate Arrangements for Meetings/Conferences
Establish & Maintain Departmental Filing System
Move/Transfer Records
Prepare Mail
Process Copy Center Request
Process Publication Request
Process Telecommunication Work Order Request
When you have completed all the modules, you, your mentor and supervisor will sign the Training Checklist found in the Desktop Reference and submit it to the Employee Learning & Organizational Development (ELOD) office, Mail Code 1175, FAX 713-718-8621. The ELOD office maintains a database that tracks your progress and will issue the COPP Certificate of Achievement after you complete the training modules and the professional development classes.
CLASSROOM TRAINING
Classroom sessions provide practical strategies and guidelines, help sharpen skills, and offer opportunities for stimulating discussions with colleagues. To earn the COPP Certificate of Achievement, participants must complete seven required classes and six hours of electives. Register for classes online using @ Your Service.
Required Courses
• COPP Overview (2 hours)
• Advanced Connections (8 hours)
• Appreciating Differences (2 hours)
• Effective Communication (3 hours)
• How to Manage Competing Demands (3 hours)
• Stress Management (2 hours)
• Working in Teams (3 hours)
Elective Courses - Must Complete 6 Hours
• Bridge the Generation Gap (3 hours)
• Business Etiquette (3 hours)
• Dealing with Difficult Customers (2 hours)
• Exhibit A: Electronic Communications in the Workplace (2 hours)
• MS Office Training (varies) ***
• PEP for Employees (3 hours)
• Stereotypes...Fact or Fiction? (2 hours)
• Turning Conflict into Opportunity (2 hours)
*** MS Office Training may be taken as a traditional class or through HCC’s Ultra Online Training Program. You must provide a certificate of course completion. The number of elective hours obtained would be the number of actual class hours attended.
HOW DO I ENROLL IN COPP?
To enroll in the College Office Professionals Program and work toward the COPP Certificate of Achievement, complete a COPP Program Enrollment Form, obtain your supervisor’s signature, and submit the completed form to the ELOD office at MC 1175, or FAX to 713-718-8621.
HOW DO I REGISTER FOR CLASS?
Review the COPP Class Schedule and Course Descriptions, then register for COPP classes online using @ Your Service.
COPP courses are open to all full-time and part-time employees. You do not need to be enrolled in the program to attend individual courses.
FOR MORE INFORMATION
Employee Learning & Organizational Development Office
Mail Code 1175
Phone 713-718-8614
Fax 713-718-8621
E-mail: ELOD@hccs.edu
COPP Program Manager
Jan Heidke
Phone 713-718-8607
E-mail jan.heidke@hccs.edu
