What Does An Ombudsman Do?

The HCC Ombudsman will provide a confidential forum for employees who desire to discuss a wide array of employment concerns that affect their ability to contribute effectively to the work environment. The HCC Ombudsman seeks to ensure that HCC employees receive fair and equitable treatment when raising concerns that impact them.

The Ombudsman is impartial and will actively listen to employees with the intent of providing helpful information, and as requested, help generate and explore options for visitors. Talking with the Ombudsman can increase one’s awareness of alternatives available for resolving actual or perceived problems and enhance one’s ability to deal more effectively with situations independently.

It is important to note that the Office of the Ombuds serves as an initial resource to those with concerns. Come to us first; once a formal complaint has been filed, the Ombuds may not become involved.

Concerns one might bring to the HCC Ombudsman

• Sexual harassment
• Discrimination based upon race, color, age, gender, national origin, disability or sexual orientation
• Professional misconduct
• Violation of college policies and procedures
• Ethical concerns
• Working conditions
• Fear of retaliation
• Disputes between employer‑employee or employee‑employee

What the HCC Ombudsman does NOT do

• Help file or file formal internal complaints or charges against the institution
• Make judgments or decisions regarding complaints or concerns
• Provide legal advice or determine rights
• Conduct formal investigations or file investigative reports
• Serve as part of any formal grievance or complaint process
• Advocate for any individual, group or organization
• Make or change policy or administrative rules
• Require participation of other involved parties
• Testify or serve as a witness for any involved party