Frequently Asked Questions for the Locksmith Department
Q. How long will it take for a Locksmith to come out to address my concerns?
A. We make every effort to address Work Order Requests and Key Requests within 1 to 2 business days. However, emergencies can occur. If for some reason your Work Order Request has not been addressed after 2 business days, please contact us to make sure that we have received your request.
Q. What happens if I need immediate assistance?
A. If you have a situation that you feel needs immediate attention, please call us directly at extension 8-5574. We will be glad to assess the situation and determine what steps need to be taken.
Q. How do I get keys for a new employee?
A. You will need to fill out a key request form for keys for a new employee. The form will need to be signed by the Department Head as well as the COO or Campus Manager. Once the form has been completed, it should be faxed to the Locksmith Department at extension 8-5574.
Q. Who do I notify if I have lost my keys?
A. Please notify your Department Head and COO or Campus Manager immediately in the event of lost or stolen keys. Stolen keys might require additional reports.
Q. What is the procedure to turn in keys once an employee has left his or her position?
A. Employees who leave a position under any circumstance must return their keys to their Supervisor. The Supervisor should have the employee sign a form stating the keys were returned. It is the Supervisors responsibility to forward the keys back to the Department Head or Locksmith Department.
