Customer Service Excellence - Certificate Program

Customer Service Excellence Certificate

Each person makes a difference in creating and sustaining customer service excellence in all types of companies in a wide variety of fields. Assessment tools will be used to analyze service and decide how it can be improved to meet or exceed customer expectations. The certificate program is designed to provide participants with a meaningful learning experience that address the most common principles and pitfalls encountered when providing customer service.

Co-requisite or Prerequisite - Participant must complete a 24 hour Basic Keyboarding Course.

Course Work - Total of 45 hours must be completed to receive certificate.  Course offerings vary by semester.

• BMGT 1091 Customer Service Excellence
• BMGT 1091 Customer Conflict & Resolution
• BMGT 1091 Team Building & Communications
• POFT 1002 Business Speaking Skills 
• POFT 1004 Business Writing

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