Temperature Control at 3100 Main
For more information about the following processes and procedures, call 713.718.5555
Schedule Requests
HCC personnel should contact the service desk for all scheduling requests. The service desk is responsible for providing telephone support and making necessary schedule changes. All schedule requests and inquiries will be logged and tracked. The service desk may be contacted by phone, email or fax between normal operating hours.
Service Dispatch
Please contact the service desk to request service on all HVAC-related issues. All requests will be logged and reviewed via a remote workstation. If the problem cannot be resolved via the remote workstation, a service provider will be contacted and dispatched. The designated personnel will be informed of the status of service requests.
Types of Service Requests
- Hot/ cold calls
- HVAC equipment failures
- Set point adjustments
Valid on schools that are currently controlled by the building automation system. A service response plan will be implemented that will include a service desk and an after-hours service response team.
Telephone Support
Telephone support is available for HCC personnel 24 hours a day, 7 days a week. During times when a representative is unavailable, telephone support is handled by the service desk. After normal business hours, telephone support will be provided by the on-call team. This service provides support with troubleshooting and evaluation of HVAC control problems. The service desk’s building automation workstation aids in providing real-time information and support for HVAC building operations.
Monitoring Service
The campus will be monitored on a remote workstation at ENCO Systems. Each day, ENCO Systems checks all major equipment and verifies that it is functioning within normal parameters. Should any equipment be operating below normal parameters, a report will be sent via email that will include the exceptions to normal running operations. All alarms will be received and logged at the monitored workstations and appropriate action taken to rectify alarm conditions.
Service Request Procedure
Daytime Emergency Procedure
1. HCC personnel must notify the monitoring center by telephone at 281.953.1309 or by fax at 713.937.4721 or email at hou.monitoring@wfinet.com with details regarding any problems experienced.
2. The Monitoring Center will verify the problem. If the problem is a control issue, an ENCO technician will be dispatched to repair the problem. If the problem is a mechanical issue, the monitoring center will contact the HCC site contact with the problem.
Nighttime Emergency Procedure
1. HCC personnel must notify the monitoring center by telephone at 281.953.1309 with details regarding any problems experienced.
2. The on-call technician will verify the problem and respond accordingly. If the problem pertains to a control issue, an ENCO technician will be contacted and dispatched to repair the problem.
Note: After-hours calls will be handled by the on-call service team. This support will be available to HCC personnel 24 hours a day, 7 days a week.
Time Schedule Request Procedure
1. All schedule requests should be faxed to the monitoring center at 713.937.4721 or submitted by email to hou.monitoring@wfinet.com 24 hours in advance. Please fill out the schedule request form with an authorization signature. A confirmation will be faxed or emailed indicating that the form has been received.
2. Please call the monitoring center at 281.953.1309 to notify ENCO of emergency requests. All emergency requests must be followed by a fax to 713.937.4721 and/or email to hou.monitoring@wfinet.com.
3. When requesting overtime air, please reference your office or cubicle number.
