About Your E-mail and Eagle ID
Your HCC Eagle ID is your key to access most of your student services. Your Eagle ID is the User ID or W number you were issued upon admission and your HCC Email password. Your Eagle ID gives you access to the Student System, HCC Student Email, Eagle Online 2, Ask Online tutoring services, and it’s your log in for campus computers and campus printers.
Managing your Account
Finding your Eagle User ID
Your Eagle User ID is the same as your “User ID” which is used for Online Registration via the HCC Student System [example: W0034567]. If you have forgotten your User ID, you may look it up. See more information on the Student System Sign-in screen.
Eagle ID Password
If you are new to HCC, you will receive an HCC email account when you enroll in a course. The log-in ID for this email account is the same as your Student System ID (your Eagle User ID). Your password is the same as the Student System password.
If you are not new to HCC and have a HCC Student Email, your password to the Email "may be different" than the one to the Student System. However, you may change your password if you want to make it the same as your Student System password (see Password Reset, below).
Self Service Password Resets:To allow self service password resets, you will need to set up challenge questions/responses to help us certify that you are a valid user of the account. The responses to your challenge questions are stored securely. Once answered correctly, you will be able to reset your password. You should choose questions/responses that you will easily remember.
If you already have your Student Email, but need to reset your challenge questions/responses, go to the Student System Sign-in page and login with your Eagle ID and password. You may change your password at the same site.
Assisted Password Resets: To allow an HCC representative to assist you with a password reset, a challenge question will be asked of you to verify your identity. You may call 713-718-8800 to contact HCC Customer Support who can assist you with resetting your password or resetting your challenge questions. Please have your challenge question and responses available when contacting HCC Customer Support.
Users are required to change passwords within a minimum of 120 days according to the Houston Community College's Guidelines for Security and Acceptable Use.