Training solutions offered

Leadership and Employee Development

Recent studies have shown that managers, supervisors and executives are the primary workers receiving training in many organizations. This is because in today’s competitive economy, managers and supervisors have to be equipped to drive corporate success. To increase leadership capabilities, HCC provides talent management solutions including:

  • Time management
  • Supervisor Training
  • Managing Change
  • Presentation Skills
  • Presentation Skills
  • Stress Management
  • Conflict Resolution
  • Performance Reviews
  • Coaching for Results
  • Effective Communications
  • Managing the Generational Mix
  • Sexual Harassment
  • Diversity training

PC Skills

In today’s fast paced, technologically savvy, and ever-changing world, having a work force that’s “plugged in” is not just important, it’s imperative. Corporate College offers training on many Microsoft business applications. We can help get new employees up to speed quickly on your business critical programs. We can also help increase productivity when you roll-out Microsoft Visio or Office 2007. Employees will be up and running quickly, getting maximum utilization from their Microsoft applications. Courses include:

  • Microsoft Visio
  • Microsoft Office 2007
  • Microsoft Word
  • Microsoft Excel
  • Microsoft PowerPoint
  • Microsoft Access
  • Microsoft Project
  • Microsoft Outlook

Business and Technical Skills

In conjunction with the Academic, Career and Technical Education, and Continuing Education divisions of the college, HCC can bring you many different training programs. If you have a large group of employees (usually 20 or more) that would benefit from customized, on-site technical training, the Corporate College can help you. Courses are available in areas of specialization including:

  • Finance
  • Government & Public Administration
  • Law, Public Safety, Corrections & Security
  • Health & Medical Sciences
  • Information Technology
  • Manufacturing
  • Engineering & Technology

Spanish, ESL and other languages

HCC has been providing Spanish in the Workplace to Houston businesses for several years. We can teach your employees enough Spanish to help them effectively, efficiently, professionally and politely accomplish their interactions with others. You can increase both safety and job performance with these essential training solutions. Custom training is available for many occupations including:

  • police officers
  • firefighters
  • paramedics/EMTs
  • nurses
  • banking personnel

Sales Performance

The unique nature of a customer relationship ensures it’s the one thing your competition can’t duplicate. Top-performing organizations never leave this critical relationship to chance. To maximize penetration of new and existing markets, your sales people need much more than selling skills. They need consulting skills. They need problem-solving skills. They need negotiating skills. They need relationship-building skills.

Skills that help them:

  • Expand to, and win in, new markets
  • Rise above the competition
  • Reduce the cost of sale
  • Build and maintain customer relationships

HCC, through partnership with Achieveglobal®, provides many unique sales performance training programs.

Customer Service

To enhance company image, keep customers happy and encourage repeat business, many organizations invest in customer service training. Everyone that interacts with customers (managers, help desk operators, technical support, etc.) can benefit from these targeted courses. Developing high-caliber customer service representatives can have a direct impact on your bottom-line. Studies have shown that successful businesses generate a large portion of their revenue from happy, satisfied customers. This revenue primarily comes in the form of repeat business and referrals.

eLearning

HCC offers flexible employee learning, when and where you need it. Training can take place either in the classroom or on-line, or a combination of the two. This can help minimize employee time off work for shift-workers. On-line training can also reinforce classroom coverage and allow worker paced learning.