Student Services Contact Center
Our dedicated staff, at HCC's Student Services Contact Center, can help ease your transition into Houston Community College. You may contact a Student Information Specialist by e-mail, phone or live chat. You may also utilize our ASK HCC knowledgebase in order to answer your questions.
Our mission is to support our ever-changing technological student by providing information in an interactive modality where they may reach our Student Services Staff by phone, email, live chat and self-service. We will provide the infrastructure to ensure that our community and student body are served via our Virtual One Stop Shop.
Please do not hesitate to contact us... Our goal is your success!
Hours of Operation
|Live Chat||8:15 a.m. - 4:45 p.m. (Monday - Friday excluding holidays)|
Ask us a question 24/7 and our knowledgebase may have your answer!
|SSCC Email||Emails sent to firstname.lastname@example.org are answered in the order received. Please allow 24-36 hours for a response between 8:00 a.m. - 5:00 p.m. during regular business hours. (Monday - Friday excluding holidays)|
|Phone||8:00 a.m. - 7:00 p.m. during regular business hours. (Monday - Friday excluding holidays)|
Help & Resources
Admissions questions? Ask HCC
Ask HCC is Houston Community College's online knowledge base library of frequently asked questions and answers. Ask HCC is designed to assist you in quickly finding answers to your questions about our programs and services.
HCC Financial Aid TV
Helpful and informative videos that explain all aspects of financial aid, from basics to education tax benefits.
Programs & Course Finder Help
Search results only show available courses. To register, note your desired class numbers and visit the Apply & Register page for further instructions. If the course you want is not appearing in search results, it may not currently be offered. Please check the Programs tab instead for degree plans and other course options.
Houston Community College's 2013-2014 approved course catalog is also available online and can be downloaded in PDF format.
How do I access the Learning Web?
How do I access the HCC Online website (aka Distance Education)?
Type de.hccs.edu into your browsers's address line or Search tool.
Where do I access the Student System Sign In?
How do I access Eagle Online?
Click the "Student Sign-Ins" link in the top right corner of every page.
How do I access my email?
Why does the website look broken?
You may need to clear your browser's cache. Doing so varies by browser, so below we've provided links with instructions for each of the major browsers.
If you're unable to access your browser settings, please contact the customer support desk at email@example.com or 713-718-8800.
For users of Internet Explorer 9, you may see layout issues with the redesigned HCC website due to the Compatibility View settings. To change your Compatibility View settings in IE9:
- Go to the Tools > Compatibility View settings menu
- Uncheck the box for 'Display all websites in Compatibility View'
- Click 'Close'
- You may need to restart your browser
If you need Compatibility View settings turned on for business applications you use, please view the new site in Firefox.
For other issues with the website, please fill out the feedback form below
How do I send feedback about the website?
Send comments, questions, issues and general feedback about HCC's website using our Website Redesign feedback form.
We appreciate your input and will work to fix any issues, as well as review your suggestions and recommendations.